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Contributor
sktctx
Posts: 15
Registered: ‎12-20-2012
My Device: Blackberry Curve

Numerous copies of some contacts in address book

Some of my contacts have numerous copies in the address book.  When I say numerous, I mean 100 or more.  I can scroll, and scroll, and scroll, and scroll - up to 10 or 15 times and still be looking at the same contact name.  Other contacts are just fine - only 1 copy.  Any idea how this happened? How to prevent it from happening again? How to easily delete the 100 extra copies?

Thanks for your help!

Sue

JSanders
Posts: 86,605
Likes: 23,201
Solutions: 5,993
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Numerous copies of some contacts in address book

Do you have a third party application which might add contacts to the Address Book automatically?

Please look at Options > Device > Device and Status > press the Menu key.

Scroll down to Address Books.. how many address books do you have in use?

 




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Forums Veteran III
Wolf359
Posts: 3,589
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Numerous copies of some contacts in address book

[ Edited ]

Need a few details.  How do you have your contacts setup?  Is it linked to an email account (yahoo, gmail, etc)

or do you sync your contacts using outlook / desktop manager.  (oh sorry, I just saw Jsanders post!)

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Contributor
sktctx
Posts: 15
Registered: ‎12-20-2012
My Device: Blackberry Curve

Re: Numerous copies of some contacts in address book

Hi J,

I have an address book that is small that is AT&T Address Book and a second one that says my email address, so it must be from my gmail account.  Is that what is causing the problem?

Sue

Contributor
sktctx
Posts: 15
Registered: ‎12-20-2012
My Device: Blackberry Curve

Re: Numerous copies of some contacts in address book

Additional info.  I've gone into my google contacts, and my first entry with duplicates is a name and phone number that I entered into my phone.  I never entered this contact in my gmail.  So far I have deleted about 5000 copies of the contact, and I'm still going.  I really hope you know what is going wrong here.  This is quite a nuisance!!

Sue

Contributor
sktctx
Posts: 15
Registered: ‎12-20-2012
My Device: Blackberry Curve

Re: Numerous copies of some contacts in address book

OK - I've finally removed all the duplicates from my address book on gmail.  It went from well over 18000 contacts to 110.  All of the contacts with numerous duplicates were only entered on my phone - not into gmail.

 

How do I keep this from happening again?

Sue

Contributor
sktctx
Posts: 15
Registered: ‎12-20-2012
My Device: Blackberry Curve

Re: Numerous copies of some contacts in address book

Hmmm.  I just checked on my Blackberry Desktop software, and I'm not syncing my contacts with my computer.  Now I'm really confused about what is going on!

Sue

JSanders
Posts: 86,605
Likes: 23,201
Solutions: 5,993
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Numerous copies of some contacts in address book


sktctx wrote:

 and a second one that says my email address, so it must be from my gmail account.  Is that what is causing the problem?


OK, so it is the Gmail account which is syncing and in which the duplicates are located.

You login on your PC to your Gmail account, and you don't see that gmail address book with the duplicates?




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Contributor
sktctx
Posts: 15
Registered: ‎12-20-2012
My Device: Blackberry Curve

Re: Numerous copies of some contacts in address book

Hi J,

Please refer to my subsequent posts.  I believe the duplicates originated with my phone.  I need to know 

  1. How to remove these duplicate contacts (over 18000) from my phone and
  2. How to stop my phone from transferring contacts to gmail.

Thanks again for your help!

Sue

JSanders
Posts: 86,605
Likes: 23,201
Solutions: 5,993
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Numerous copies of some contacts in address book

[ Edited ]

I did read the previous posts, but they somewhat contradict each there, you said you don't sync your contacts, but you found them all in your gmail account?  So you do.

 

If you want to turn off that feature:

 

How to enable or disable wireless contact synchronization with BlackBerry Internet Service

 

Good luck, hope that gets it done for you. I don't know how you got over a thousand of the same one in there. Odd.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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