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BlackBerry® Curve™

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New Contributor
Posts: 8
Registered: ‎03-18-2013
My Device: Curve 9380
My Carrier: Code Blue Communications

OS 7.1 Bundle 2039 loss of data

Why having taken the upgrade has the phone lost my previously downloaded emails & texts as well as locations stored in my M8 GPS app? 

 

Surely this data is not stored in the same memory area as the OS?

Elite II
Posts: 7,973
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: OS 7.1 Bundle 2039 loss of data

Hello charlestw

 

 

While doing an OS update using Desktop Software or even OTA , it does allow and offer a Backup of our data, Are you not offered ! 

 

Did you performed a backup of you data before this OS update . If you did then you can restore those data from these backup file.

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New Contributor
Posts: 8
Registered: ‎03-18-2013
My Device: Curve 9380
My Carrier: Code Blue Communications

Re: OS 7.1 Bundle 2039 loss of data

Hi Prince2012, yes i did get a backup option, but I can't find a restore option in the desktop software?

Elite II
Posts: 7,973
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: OS 7.1 Bundle 2039 loss of data

Hello charlestw

 

 

If you did a backup , then please try this Knowledge Base to restore your data from those backup.

 

KB10339 : How to use BlackBerry Desktop Software to restore data to a BlackBerry smartphone from a backup file

 

And if you're using BlackBerry Protect for backup you can restore from there :

 

KB25063  : How to use BlackBerry Protect to restore data to a BlackBerry smartphone

 

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Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
New Contributor
Posts: 8
Registered: ‎03-18-2013
My Device: Curve 9380
My Carrier: Code Blue Communications

Re: OS 7.1 Bundle 2039 loss of data

I got as far as the options to select what to restore, pressed <NEXT> and nothing happened.

 

Fundamentally, this is something I shouldn't be doing. 

 

BlackBerry markets itself as a business tool, I want to use the tool, not configure it or restore data that should not have been erased as part of the update. 

 

I like using the tool, I haven't got the time or inclination to mess about making it work properly.

 

Why is this not the thought behind every piece of code released by BlackBerry & it's App development partners???