05-13-2012 11:54 AM
So I've tried multiple solutions, browsed from after forum and I just can't find an answer. My Curve 9360 has been stuck at 8% (Social Feeds) in the back up part of the update process for hours now. I've tried literally everything! Because it is an OTA (Over The Air) update, my device is now unusable until the update is complete?! What should I do?! Please, any help is appreciated!
05-13-2012 08:43 PM
05-17-2012 08:17 PM
05-17-2012 08:32 PM
05-17-2012 08:44 PM
05-18-2012 09:58 AM
@amoniitaa & anyone else with this problem,
Please post the following:
Then please send me a private message (PM) with your PIN (you can find this under Options >type "Status" in the search bar)
I know someone at RIM that will look into this and see what they can do. If you don't feel comfortable sending me your PIN (there is no security risk associated with giving someone your PIN it's the same as giving out your email--we just don't post them on the public forum here) you'll need to get your case escalated to RIM through your carrier.