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New Contributor
olinart
Posts: 6
Registered: ‎01-03-2011
My Device: 9320
Accepted Solution

OS updates

From the official software page  http://ca.blackberry.com/software/smartphones/update/blackberry7-os.html

 

You can update your BlackBerry smartphone OTA (over-the-air) without connecting to a computer. To get started, select the Options icon from the Home screen. Choose Device, then Software Updates and follow the instructions.1

 

On my 9320 there is not Software/Updates under Options/Device. I'm v7.1.0.398. What is the OS version where this was introduced? Please update the documentation

Hall of Famer II
sdgardne
Posts: 48,742
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: OS updates

[ Edited ]

Hello,

 

Actually, I strongly recommend AGAINST OTA updates. The OTA update process takes an on-device backup of your data, from which it restores after the update completes. But, if anything goes wrong during the process, that backup is lost forever. Very risky, IMHO.

 

Further, the availability of specific OS levels via the OTA method (as well as, btw, the Desktop Software if not forced to override) is 100% controlled by your specific carrier...if they have not approved a specific OS package, it will not be made available to you via these methods.

 

But, you can override your carriers control as well as ensure you have a safe backup before proceeding. The simplest way is to, on a PC (you cannot do this on MAC):

1) Make sure you have a current and complete backup of your BB...you can find complete instructions via the link in my auto-sig below.

2) Uninstall, from your PC, any BB OS packages

3) Make sure you have the BB Desktop Software already installed

4) Download and install, to your PC, the BB OS package you desire:

  • http://us.blackberry.com/support/downloads/download_sites.jsp
  • It is sorted first by carrier -- so if all you want are the OS levels your carrier supports, your search will be quick. However, some carriers are much slower than others to release updates. To truly seek out the most up-to-date OS package for your BB, you must dig through and find all carriers that support your specific model BB, and then compare the OS levels that they support.

5) Delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:

  • C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML

6a) For changing your installed BB OS level (upgrade or downgrade), you can launch the Desktop Software and connect your BB...the software should offer you the OS package you installed to your PC.

6b) Or, for reloading your currently installed BB OS level as well as for changing it, bypass the Desktop Software and use LOADER.EXE directly, by proceeding to step 2 in this process:

If, during the processes of 6a or 6b, your BB presents a "507" error, simply unplug the USB cord from the BB and re-insert it...don't do anything else...this should allow the install to continue.



If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:

  • KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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New Contributor
olinart
Posts: 6
Registered: ‎01-03-2011
My Device: 9320

Re: OS updates

Thanks, your article is quite informative, particularly the LOADER.EXE suggestion. I'm slightly off your map in two respects:

Normally I use linux, and there is/was a primative loader available there which I haven't reinstalled since my last update. So I will borrow a PC with the Blackberry Desktop software for this.

 

I use a cheap carrier with no Blackberry support - basically i use the phone, wifi, and gps. I'm assuming that any OS version will work under these conditions, and I should just install the latest one I can find.

Hall of Famer II
sdgardne
Posts: 48,742
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: OS updates


olinart wrote:

 

Normally I use linux, and there is/was a primative loader available there which I haven't reinstalled since my last update. So I will borrow a PC with the Blackberry Desktop software for this.

 


I can only recommend doing as you suggest...obtaining use of a PC for this process. I've no clue about trying to do this on other platforms.


olinart wrote:

I use a cheap carrier with no Blackberry support - basically i use the phone, wifi, and gps. I'm assuming that any OS version will work under these conditions, and I should just install the latest one I can find.


Maybe...but depending on a few things, you may need one more trick...insert, between steps 5 and 6, the detachment of your PC from any access to the Internet. Some of the newer versions of the OS require an active subscription to an adequate data plan from your mobile service provider in order to allow the use of that OS version...and it uses your PCs Internet connection to perform that validation. But, if the PC cannot access the Internet, then the validation is actually skipped and the installation continues regardless. From what you describe, you may well not even have a proper BIS-level data plan, which not only will restrict your access to OS levels (unless you use this trick), but also your access to BB proprietary services (email, BBM, and many other services just don't work without an active BIS data plan, even if you only use those services via WiFi).

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
olinart
Posts: 6
Registered: ‎01-03-2011
My Device: 9320

Re: OS updates

Thanks, it worked perfectly.

 

Hall of Famer II
sdgardne
Posts: 48,742
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: OS updates

You are welcome. Enjoy!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code