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BlackBerry® Curve™

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New Contributor
dkso
Posts: 2
Registered: ‎02-19-2013
My Device: Curve 9300
My Carrier: None
Accepted Solution

Old phone, defaulted

I have a Curve 9300 that I have factory reset and completly restored back to basics.  in doing so it has removed the email app.

When I try to set it up it says about enterprise email but I want to install a personal email.

 

I have the latest IO installed on the phone 6.0

the latest desktop app installed

BBSAK

 

How do I download and install the e-mail app?

 

Thanks in advance

Dean

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Hall of Famer II
sdgardne
Posts: 47,271
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.1.3247), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Old phone, defaulted

Hi and Welcome to the Community!

 

You don't download anything...rather, to use the proprietary BB services (including Push email capability, BBM, etc.), you must have an adequate data plan from your carrier. The carriers host BIS (BlackBerry Internet Service) for their BB users. Typically, BIS is not available via generic data plans. Many carriers call what is necessary The Blackberry Data Plan. Whatever they call it, it is the carrier who delivers BIS to their BB users -- contact them for assistance. Once you have a Push-email enabled BIS-capable data plan on your BB (at whatever fees your carrier will charge, btw), your BB-proprietary services will function (e.g., you will have Personal/Internet Email added to the email setup wizard, your BBM will function, etc).

 

With hundreds of carriers in the world, each with dozens of different data plans, it's impossible to tell you specifically what any service plan might actually provide. Only the carriers can answer that question. The best thing to do is to decide what services you desire, and then talk to your carrier about obtaining (from them) a data plan that enables what you desire.


Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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New Contributor
dkso
Posts: 2
Registered: ‎02-19-2013
My Device: Curve 9300
My Carrier: None

Re: Old phone, defaulted

Thanks for that.  I didn't have the data plan setup. 

 

This is now done but I still don't have the emial app on my phone, and when I go to setup the e-mail account I'm still only given the option for setting up a"enterprise" account.

 

Also and this might or might not be connected but when trying to "Associate BBM with my BlackBerry ID" the machine just does it and does it and does it and does it.  There is a circular timer that just rotates and has been for some hours.

 

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Hall of Famer II
sdgardne
Posts: 47,271
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.1.3247), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Old phone, defaulted

Yup...you will need to continue to work with your mobile service provider. Something between your device and their network isn't working, and only they can look "behind the scenes" to see what that might be.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.