09-13-2013 11:47 PM
When selecting the e-mail setup option on the 9360, and while having connectivity (facebook and bbm works), 'e-mail setup' fails to launch. No new screen appears and the BB with 7.1 seems to freeze. What to do?
Solved! Go to Solution.
09-14-2013 12:35 PM
Hi and Welcome to the Community!
With a strong carrier network signal (e.g., not merely WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
2) Delete and Resend Service Books
Hopefully that will get things going again for you! If not, then you should contact your mobile service provider for formal support.
09-15-2013 10:40 AM