Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Curve™

Reply
New Contributor
cakaplan
Posts: 8
Registered: ‎09-12-2008
My Device: Not Specified

Open Attachment function gone missing

The Open Attachment function in my email has somehow gone missing. I did two things which might have caused this.

 

1. I installed an app called MiuTunes and now when I click the menu key in an email MiuTunes is the top option. Could it somehow have overwritten it?

 

2. I did software update which somehow cleaned out my system app and forced me to reinstall all of them, vlingo, tellme, etc....

 

Is there a way to reinstall the Open Attachment function without wiping my BB clean? Thanks.

 

Carl 

Please use plain text.
Super Contributor
jrdante
Posts: 396
Registered: ‎08-03-2008
My Device: Blackberry 9530

Re: Open Attachment function gone missing

I have the same program "MiuTunes" on my device.  I am still able to open attachments using the menu key.  First thing to try is a battery pull while the device is on, leave it out for 30 sec and reinstall.  Wait the 1-3 min reboot time and send an attachment to your email address.  Let us know how this works out.
__________________________________________________________________
John
Stevie Ray! 1954-1990

** Don't forget to resolve your post with the accepted solution.
Please use plain text.
New Contributor
cakaplan
Posts: 8
Registered: ‎09-12-2008
My Device: Not Specified

Re: Open Attachment function gone missing

I have not tried this, but will. However, to a novice like me it seems a little scary. What does "removing the battery with the device on" actually do? Thanks.

 

Carl

Please use plain text.
Super Contributor
jrdante
Posts: 396
Registered: ‎08-03-2008
My Device: Blackberry 9530

Re: Open Attachment function gone missing

[ Edited ]
It's no big deal, really.  Just pull it out with the device on.  It's like rebooting your home computer.  You will not lose anything.
Message Edited by jrdante on 10-27-2008 09:51 AM
__________________________________________________________________
John
Stevie Ray! 1954-1990

** Don't forget to resolve your post with the accepted solution.
Please use plain text.
New Contributor
cakaplan
Posts: 8
Registered: ‎09-12-2008
My Device: Not Specified

Re: Open Attachment function gone missing

Thanks. I tried it, but no luck. I see this in the note:

 

[1. Attachment]

 

but nothing under Menu key that says Open Attachment

Please use plain text.
Super Contributor
jrdante
Posts: 396
Registered: ‎08-03-2008
My Device: Blackberry 9530

Re: Open Attachment function gone missing

Try rolling the trackball to the attachment, hit the menu key or just push the trackball....what happens?
__________________________________________________________________
John
Stevie Ray! 1954-1990

** Don't forget to resolve your post with the accepted solution.
Please use plain text.