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New Contributor
ndeletter
Posts: 5
Registered: ‎05-23-2008
My Device: Not Specified

Open a url from email message

I am having troubles opening a link in a received email on a BB 8310.

I can access the internet from the browser in the menu, but when clicking on a link I get an error that I cannot connect to the internet.

Anyone had this problem before?

Regular Contributor
Sugrat
Posts: 51
Registered: ‎05-22-2008
My Device: Verizon 8330

Re: Open a url from email message

When you open your browser, what options do you have set in the general area ie.

 

Browser = Blackberry Browser

Emulation Mode = Blackberry

 

Also, have you do a test, like sending yourself an email with a standard link in it

 

Example one : www.google.com

 

Example two : http://www.google.com

 

 and see if that makes any difference.

Elite II
tanzim
Posts: 9,321
Registered: ‎04-01-2008
My Device: Torch 9800

Re: Open a url from email message

What type of error propmt you're getting?

 

tanzim                                                                                  
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New Contributor
ndeletter
Posts: 5
Registered: ‎05-23-2008
My Device: Not Specified

Re: Open a url from email message

Example one : www.google.com

 

Example two : http://www.google.com

 

It doesn't make any difference.

Both aren't working.

New Contributor
ndeletter
Posts: 5
Registered: ‎05-23-2008
My Device: Not Specified

Re: Open a url from email message

The error message I get is:

 

Cannot connect to the internet. Try again later. If the problem still occurs, please contact your provider.

Forums Advisor II
d_fisher
Posts: 974
Registered: ‎04-01-2008
My Device: T-Mobile 8100

Re: Open a url from email message

[ Edited ]
Disregard
Message Edited by d_fisher on 05-26-2008 11:33 AM
Regular Contributor
Sugrat
Posts: 51
Registered: ‎05-22-2008
My Device: Verizon 8330

Re: Open a url from email message


ndeletter wrote:

The error message I get is:

 

Cannot connect to the internet. Try again later. If the problem still occurs, please contact your provider.


 

I had the same error message when I had my BB with AT&T, they looked at my account and found I was missing some feature - not sure what it was... but in my case, i could use the BlackBerry Browser fine but not the normal AT&T browser and I'm guessing that your browser works fine when not clicking on email links?
New Contributor
ndeletter
Posts: 5
Registered: ‎05-23-2008
My Device: Not Specified

Re: Open a url from email message

That's right, when I use the browser, everything works fine. When clicking email links, I get the error.

I will check with my provider once more.