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justmeandyou
Posts: 1
Registered: ‎11-06-2012
My Device: 8520 Curve

Operator Free and Internet doesn't work with Blackberry 8520

I'm in a hurry, I just put my new SIM CARD of a French operator Free.fr, and everything is working except for the Internet  .

I called to Free trying to solve the problem cause I did all the instructions the give me, but finally they told me that I have to contact with Blackberry services.

 

There was an option for the Sim card for BB that I activeted but I didn't recieve any mesage from BB and it's supposed that I have to recieve.

 

what can I do? could somebody contact me?

Hall of Famer II
sdgardne
Posts: 48,786
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: Operator Free and Internet doesn't work with Blackberry 8520

Hi and Welcome to the Community!!

 

From what you say, I cannot tell what you have already attempted. Therefore, I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):

1) Register HRT

  • KB00510 How to register a BlackBerry smartphone with the wireless network
  • Please wait for one "registration" message to arrive to your Messages app

2) Delete and Resend Service Books

  • KB05000Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
  • If you have no CMIME entry, then skip the deletion
  • KB02830 Send the service books for the BlackBerry Internet Service
  • Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.

3) Batt Pull Reboot

  • Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Hopefully that will get things going again for you! If not, then you will need to work with FREE for escalation into RIM for enhanced support...RIM provides zero front-line support, only via escalation from a proper support channel (e.g., the carriers, resellers, and service centers) can end users receive free support direct from RIM.


There is something called incident support, but it costs to just ask the initial question, since you are bypassing the contract you signed upon purchase. If you wish to investigate that, you can review it here:

 

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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