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BlackBerry® Curve™

New Member
Posts: 1
Registered: ‎04-02-2013
My Device: Curve 9300

PC won't recognise BB 9360 after housing change

Hi guys, I have a BB 9360 that needs software. I get a reload software error when I try switching on my phone (I know how to fix this). That's the first part of my problem. The second is that I changed the housing on it, and now the PC won't recognise it! When I connect it via USB cable, it says "BlackBerry Smartphone Detected" so I go ahead and try installing the software, when it says "Connecting to Device (ARM) it just disconnects, then reconnects and the PC says "Device not recognised" :smileysad: any help would be appreciated... Thanx in advance
Hall of Famer II
Posts: 49,082
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (, Playbook (

Re: PC won't recognise BB 9360 after housing change

Hi and Welcome to the Community!


It is possible that, when you changed the housing, you damaged something and it will never work correctly again. But hardware problems are truly impossible to actually diagnose at an internet distance.


You may want to try these tricks:

Good luck and let us know!

Occam's Razor nearly always applies when troubleshooting technology issues!
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