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New Contributor
Sihudson62
Posts: 3
Registered: ‎03-30-2013
My Device: Curve 8520

PC wont detect my Blackberry Curve any more

Hi All,

 

hope someone can help me, as of 2 days ago my PC wont detect my 8520 Curve any more i have unistalled and reinstalled the software twice and have downloaded the software from here but still wont detect it, and when i click on desktop help it just comes up blank.

New Contributor
kimberley49
Posts: 6
Registered: ‎03-30-2013
My Device: 8520 v2

Re: PC wont detect my Blackberry Curve any more

[ Edited ]

the problem might one of these:

1. your charger is broken so you need a new one

2. something might be wrong with your pc try connecting another device to your pc 

 3. charging port is broken 

New Contributor
Sihudson62
Posts: 3
Registered: ‎03-30-2013
My Device: Curve 8520

Re: PC wont detect my Blackberry Curve any more

Ty Kimberly,

 

cable & port are ok, PC works fine for everything else :smileywink:

Hall of Famer II
sdgardne
Posts: 48,761
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: PC wont detect my Blackberry Curve any more

Hi and Welcome to the Community!

Here is the list of troubleshooting articles...hopefully something will be useful:

  • http://supportforums.blackberry.com/t5/BlackBerry-Desktop-Software/Tips-for-getting-BlackBerry-Deskt...
  • KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
  • KB28457 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone due to administrative permissions
  • KB28458 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone when user account control is enabled
  • KB28459 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone when a full version of Roxio® Media Manager is installed 
  • KB28456 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone when USB selective suspend setting is enabled
  • KB28444 The BlackBerry smartphone is not detected by BlackBerry Desktop Software when connected by USB to a USB hub or a docking station
  • KB28443 BlackBerry Desktop Software cannot detect the BlackBerry smartphone when it is connected via USB
  • KB02640 Troubleshooting USB connections
  • KB15486 Top 10 BlackBerry smartphone and BlackBerry Desktop Manager troubleshooting tips
  • KB00125BlackBerry Desktop Software cannot detect the BlackBerry smartphone
  • KB11439 BlackBerry Desktop Software does not detect the BlackBerry smartphone when it is connected
  • KB00019 No PIN displayed in BlackBerry Desktop Redirector
  • KB10938 "USB charging current is insufficient" appears on the BlackBerry smartphone
  • KB01451 How to turn on advanced synchronization logging if a wired synchronization fails
  • KB19717 The BlackBerry smartphone is not detected as a USB Mass Storage Device when connected to a computer
  • KB16310 Media Transfer Protocol and the BlackBerry Storm smartphone
  • http://supportforums.blackberry.com/t5/BlackBerry-Desktop-Software/Desktop-Manager-quot-disconnected...

Also, check that you are using only root USB ports...no hubs (sometimes the front-side ports are hubs...use a rear USB port). And make sure to try disabling USB power management in your system configuration (Device Manager).

Also check on conflicting software...it has been reported that the software package NTI Shadow&Ninja can cause a conflict; removing them and reinstalling the BB desktop software allows it to install correctly.

Apologies in advance if this is redundant -- there's no way to be sure if you've already seen and tried these. Also apologies if any are not presently available...RIM takes them up and down at will as they revise things.

Hopefully something there is helpful!

Cheers!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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New Contributor
Sihudson62
Posts: 3
Registered: ‎03-30-2013
My Device: Curve 8520

Re: PC wont detect my Blackberry Curve any more

Thanks for the list will work thro it :smileywink: