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New Contributor
kwinless
Posts: 9
Registered: ‎03-06-2013
My Device: blackberry curve 8520

PLEASE PLEASE HELP!! My blackberry is connected to wi-fi but I couldn't access to internet!!

Please My blackberry is connected to wi-fi but I couldn't access to internet. I thik I have done all the possible problem to get in but still cannot connect. Any response will appriate. Thanks  

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Hall of Famer II
sdgardne
Posts: 48,530
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: PLEASE PLEASE HELP!! My blackberry is connected to wi-fi but I couldn't access to internet!!

Hi and Welcome to the Community!!

With a strong carrier network signal (e.g., not WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):

1) Register HRT

  • KB00510 How to register a BlackBerry smartphone with the wireless network
  • Please wait for one "registration" message to arrive to your Messages app

2) Resend Service Books

  • KB02830 Send the service books for the BlackBerry Internet Service
  • Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.

3) Batt Pull Reboot

  • With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Hopefully that will get things going again for you! If not, then you may want to contact your mobile service provider for formal support...while rare, I've heard of some carriers denying BB-proprietary services via any channel but their own carrier data network (e.g., they restrict the use of WiFi).

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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New Contributor
kwinless
Posts: 9
Registered: ‎03-06-2013
My Device: blackberry curve 8520

Re: PLEASE PLEASE HELP!! My blackberry is connected to wi-fi but I couldn't access to internet!!

Hi, I have done doing those but still couldnt get in. I have tried different connection but I expiriencing same problem... What else should I do?  

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Hall of Famer II
sdgardne
Posts: 48,530
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: PLEASE PLEASE HELP!! My blackberry is connected to wi-fi but I couldn't access to internet!!


kwinless wrote:

What else should I do?  


Perhaps what I already suggested in the last paragraph of what I provided above???


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Contributor
kwinless
Posts: 9
Registered: ‎03-06-2013
My Device: blackberry curve 8520

Re: PLEASE PLEASE HELP!! My blackberry is connected to wi-fi but I couldn't access to internet!!

I have tried the following options you have mention but I couldnt get in again....

HRT is for the internet using service provider right?

My concern is the WIFI itself-- What is the right settings for the bb 8520 for me to use 

the wifi connection not the service provider

 

*EDGE is the symbol that I am connected to my service provider.

What is the right symbols when I am using wifi connection??

my BB 8520 shows "edge" 

 

What does "GPRS", "gprs", "GSM" means??

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Hall of Famer II
sdgardne
Posts: 48,530
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: PLEASE PLEASE HELP!! My blackberry is connected to wi-fi but I couldn't access to internet!!


kwinless wrote:

I have tried the following options you have mention but I couldnt get in again....


I'm not sure I've correctly understood you here...but let's see...


kwinless wrote:

 

HRT is for the internet using service provider right?


Not necessarily...HRT is the Host Routing Table, which controls how things route from the device. It controls all channels of communication, not just the carrier data network. Proper population of the HRT is required for any functionality. And it is populated by your mobile service providers network via the step1 in post 2 above. If it does not get properly populated, then you must contact your mobile service provider for assistance.


kwinless wrote:

 

My concern is the WIFI itself-- What is the right settings for the bb 8520 for me to use 

the wifi connection not the service provider


As I said earlier, while rare I've heard that some carriers actually block the use of BIS services via WiFi. If yours does, then you need to talk to them about it. There are no settings for you to control...the device is intended to use WiFi whenever it's available as a pathway, unless the service provider has blocked it.


kwinless wrote:

 

*EDGE is the symbol that I am connected to my service provider.

What is the right symbols when I am using wifi connection??

my BB 8520 shows "edge" 


Lower case "edge" means that there is a problem with your service provider, or your service plan from them. Regardless of WiFi or not, lower case "edge" means you need to ring up your service provider for assistance:

  • KB02623 BlackBerry smartphone displays 3g/edge/gprs/1xev/instead of 3G/EDGE/GPRS/1XEV

kwinless wrote:

 

What does "GPRS", "gprs", "GSM" means??


GPRS: http://en.wikipedia.org/wiki/General_Packet_Radio_Service
GSM: http://en.wikipedia.org/wiki/GSM

 

Lower versus upper case:

  • KB02334 Network status indicators from the GSM/GPRS/EDGE/3G/4G networks

 

I'm really quite confused as to why you are so reluctant to ring up your service provider. It is their network with which your BB is having trouble communicating. It is they that you pay for all of your services and, thereby, all of your formal service-related support. Only they can look "behind the scenes" at their systems so as to determine why your BB and their network are having such troubles. Only they can formally escalate cases up to BlackBerry if enhanced support is required. From all that you've revealed, I truly think you need to ring up you service provider and work with them in order to resolve all of this, for from what you say you have many different problems going on.

 

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.