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New Contributor
kayleighh
Posts: 2
Registered: ‎12-13-2012
My Device: curve - 9320
My Carrier: t-Mobile

PLEASEE HELP!

i was wondering if anyone can help me please!! URGENT! 

model - blackberry 9320 

i plug my charger in and it comes up with the charging icon saying its charging then a red cross appears in the middle of the screen.

ive tried a different battery but still the same.

can anyone pleaseeee helppp?? 

 

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Hall of Famer II
sdgardne
Posts: 48,285
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: PLEASEE HELP!

Hi and Welcome to the Community!

Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain connected to a known-good wall charger (not PC USB):

  1. With the battery inside, connect your BB to the wall charger
  2. Leave it alone for 2 hours, no matter what the LED or the display does
  3. Remove the battery
  4. Wait 15 minutes
  5. Insert the battery
  6. Wait another 2 hours, no matter what the LED or the display does

This has been known to "kick start" some BBs.




It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:

  1. Obtain a known good and already fully charged additional battery...use it in your BB and see what happens
  2. Obtain access to a known good and identical BB...use your battery in it and see what happens

The results of this will indicate if it's your BB or your battery that has the problem.

Good luck and let us know!


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New Contributor
kayleighh
Posts: 2
Registered: ‎12-13-2012
My Device: curve - 9320
My Carrier: t-Mobile

Re: PLEASEE HELP!

thank you i shall give it a try!

will let you know the outcome:smileyhappy:

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