12-19-2012 09:51 AM
Well, first, your service provider should be telling you WHY the device was deactivated, who deactivated it and why?
12-19-2012 10:19 AM
They have told me that I need to contact Blackberry to resolve the problem? I'm very confused about the whole issue as my emails stopped delivering to my device a few weeks ago and I have been trying to get itsorted ever since.
12-20-2012 03:54 PM
If your query is resolved then please click on “Accept as Solution”
Click on the LIKE on the bottom right if the post deserves credit
12-20-2012 05:17 PM - edited 12-20-2012 05:17 PM
My service provider has directed me to you as my data plan has not changed. I have run the mail account test which tells me that the BIS connection has failed?
You misunderstand...by posting here, you are not contacting RIM. This forum is a user-to-user community. Your service provider was wrong to direct you here. If you truly require help from RIM, then your service provider must escalate your case up to RIM for formal support.
12-20-2012 06:21 PM
If Meteor told you to contact "BlackBerry", you need to call them back and get a phone number.
I've never heard of a device being "deactivated". Tell Meteor to clarify and transfer your call to RIM's tier two technical support.