BlackBerry® Curve™

[Skmoc]

Hi,

I have been told by my service provider that my 3G Internet is not working as my blackberry has been deactivated.

What can I do in order to reactivate my device?

Thanks.

[JSanders Resident Expert]

Well, first, your service provider should be telling you WHY the device was deactivated, who deactivated it and why?

[Skmoc]

They have told me that I need to contact Blackberry to resolve the problem? I'm very confused about the whole issue as my emails stopped delivering to my device a few weeks ago and I have been trying to get itsorted ever since.

[tanzim]

As JSander suggested you must contact your service provider to know why your Internet is not working. By the way did you deactivated your BlackBerry plan and willing to browse internet in your BlackBerry??? If that is the case then you must know to work BlackBerry device function to work you must have BlackBerry data plan. Without which you won't be able to browse internet or use apps...other then Wi-Fi.

[Skmoc]

My service provider has directed me to you as my data plan has not changed. I have run the mail account test which tells me that the BIS connection has failed?

[sdgardne]

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Skmoc wrote:

My service provider has directed me to you as my data plan has not changed. I have run the mail account test which tells me that the BIS connection has failed?

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You misunderstand...by posting here, you are not contacting RIM. This forum is a user-to-user community. Your service provider was wrong to direct you here. If you truly require help from RIM, then your service provider must escalate your case up to RIM for formal support.

Good luck!

[JSanders Resident Expert]

If Meteor told you to contact "BlackBerry", you need to call them back and get a phone number.

I've never heard of a device being "deactivated". Tell Meteor to clarify and transfer your call to RIM's tier two technical support.