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New Member
Posts: 1
Registered: ‎08-29-2012
My Device: Curve 9300 3G
My Carrier: Vodafone

Phone dead, won't trn on, no red light, but battery works in friends phone?? How do I reset it to turn it on? Even if it wipes all memory etc!

A few days ago my phone stopped working. It wouldn't switch on, there was no red light, but e battery worked in friends phone so that isn't the problem. All I want is for the phone to switch on, even if it has no contacts etc and is just like it when you get it for the first time. Is there any way to reset etc no matter how bizarre, desperate! Much appreciated!
Hall of Famer II
Posts: 55,767
Registered: ‎11-28-2008
My Device: PRIV (5.1.1), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Phone dead, won't trn on, no red light, but battery works in friends phone?? How do I reset it to turn it on? Even if it wipes all memory etc!

Hi and Welcome to the Community!

Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain connected to a known-good wall charger (not PC USB):

  1. With the battery inside, connect your BB to the wall charger
  2. Leave it alone for 2 hours, no matter what the LED or the display does
  3. Remove the battery
  4. Wait 15 minutes
  5. Insert the battery
  6. Wait another 2 hours, no matter what the LED or the display does

This has been known to "kick start" some BBs.




It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:

  1. Obtain a known good and already fully charged additional battery...use it in your BB and see what happens
  2. Obtain access to a known good and identical BB...use your battery in it and see what happens

The results of this will indicate if it's your BB or your battery that has the problem.


If your BB will not function with any battery, even a known good one, then you may need to use one of these drastic procedures:

 


On the other hand, if there is a hardware problem with your BB, then no amount of things we can recommend you independently try will be of any use.

 

Good luck and let us know!


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