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New Contributor
dennisnabira
Posts: 3
Registered: ‎03-12-2013
My Device: Blackberry Curve
My Carrier: Safaricom
Accepted Solution

Phone switched off and will not come back on

Hi, two days ago my Blackberry Curve ran out of charge and won't back come on. When I charge it, the phone lights up indicating that power is going through, but it just wont come back on. A minor and unrelated problem is that when it was still working, I could not download Whatsapp. Please assist if you have an idea what might be happening. The device never fell down

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Hall of Famer II
sdgardne
Posts: 48,052
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Phone switched off and will not come back on

Hi and Welcome to the Community!

Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain connected to a known-good wall charger (not PC USB):

  1. With the battery inside, connect your BB to the wall charger
  2. Leave it alone for 2 hours, no matter what the LED or the display does
  3. Remove the battery
  4. Wait 15 minutes
  5. Insert the battery
  6. Wait another 2 hours, no matter what the LED or the display does

This has been known to "kick start" some BBs.




It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:

  1. Obtain a known good and already fully charged additional battery...use it in your BB and see what happens
  2. Obtain access to a known good and identical BB...use your battery in it and see what happens

The results of this will indicate if it's your BB or your battery that has the problem.

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
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New Contributor
dennisnabira
Posts: 3
Registered: ‎03-12-2013
My Device: Blackberry Curve
My Carrier: Safaricom

Re: Phone switched off and will not come back on

Thanks for info, I'll give that a shot and let you know how it turns out. Any idea why I cannot download WatsApp?

Please use plain text.
Hall of Famer II
sdgardne
Posts: 48,052
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Phone switched off and will not come back on

One problem at a time please...until you can boot up your BB, WhatsApp is not relevant...

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Contributor
dennisnabira
Posts: 3
Registered: ‎03-12-2013
My Device: Blackberry Curve
My Carrier: Safaricom

Re: Phone switched off and will not come back on

Thanks guys, the wall charger did the trick. Funny how complex looking problems have simple solutions! I appreciate. Now for the whatsapp issue...

Please use plain text.
Hall of Famer II
sdgardne
Posts: 48,052
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Phone switched off and will not come back on

OK...excellent. For WhatsApp:


dennisnabira wrote:

I could not download Whatsapp.


We might need must a bit more detail than that in order to try and help. For instance, what exactly do you try? What exactly happens? Any error messages?


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.