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BlackBerry® Curve™

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New Contributor
Posts: 2
Registered: ‎08-16-2012
My Device: Blackberry Curve 9300
My Carrier: O2

Phone won't respond to anything.

Hi there. I've had a problem that's been developing with my curve for a month or so, whereby it will stop responding to any button I push for no reason at all. No reaction from the power button, the scroller, the keyboard or even from putting it on to charge (when it doesn;t recognise that its being charged up). I've previously been able to fix this by taking the battery out, putting ti back in and letting it reboot itself. However, the number of times I've been haivng to do this has increased until as of a few days ago the batttery trick won't work either. My phone is now completely dead, and any advice be hugely appreciated.

 

I'll try to give as much info as is asked for in that sticky thread, but as I say, my phone is dead so I'm not able to check very much of it.

 

Device Info:

 

Carrier: O2

Model Info and OS Version: Blackberry Curve 9300, I think OS system 5 but I can;t be sure.

 

Apps and free space:

 

My apps staye don my phone before and after I pulled the battery but as I say, it used to fix the problem.

 

Thanks in advance!

Hall of Famer II
Posts: 50,649
Registered: ‎11-28-2008
My Device: Z30/Z10/Q10 (10.3.1.2582), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Phone won't respond to anything.

Hi and Welcome to the Community!

Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain connected to a known-good wall charger (not PC USB):

  1. With the battery inside, connect your BB to the wall charger
  2. Leave it alone for 2 hours, no matter what the LED or the display does
  3. Remove the battery
  4. Wait 15 minutes
  5. Insert the battery
  6. Wait another 2 hours, no matter what the LED or the display does

This has been known to "kick start" some BBs.




It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:

  1. Obtain a known good and already fully charged additional battery...use it in your BB and see what happens
  2. Obtain access to a known good and identical BB...use your battery in it and see what happens

The results of this will indicate if it's your BB or your battery that has the problem.


Failing that, you may need to use the most drastic recovery process:

  • KB27956 How to recover a BlackBerry smartphone from any state

 

If that does not work, then you likely have a hardware problem, which is impossible to properly diagnose at an Internet distance, and no amount of softare or OS fixes can resolve such.


Good luck and let us know!




Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
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PIN: C0001B7B4   Display/Scan Bar Code
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New Contributor
Posts: 2
Registered: ‎08-16-2012
My Device: Blackberry Curve 9300
My Carrier: O2

Re: Phone won't respond to anything.

Thanks very much, I'll give it a try. Just out of interest, I'm on a contract so who should I contact if it is a hardware problem?

Hall of Famer II
Posts: 50,649
Registered: ‎11-28-2008
My Device: Z30/Z10/Q10 (10.3.1.2582), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Phone won't respond to anything.

Hi and Welcome to the Community!

Warranty support starts with the carriers, authorized resellers, or authorized service centers...when you obtained your BB, you should have received documentation as to exactly the terms of your warranty as well as how to exercise it. It varies by region, so it's impossible to tell you for sure (again, made more difficult at this Internet distance).

 

You might find, however, some good reading here:

Good luck!




Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code