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BlackBerry® Curve™

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New Contributor
ju1971
Posts: 2
Registered: ‎11-27-2012
My Device: curve 9320

Please help!! My daughter is on 9 of 10 tries.

Please help!  My daughter is now on 9/10 tries to get into her 9320, some girls at school changed her password without her knowing,, last time we lost all contacts etc.

Anything I can do??

Thanks

JSanders
Posts: 86,396
Likes: 23,176
Solutions: 5,979
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Please help!! My daughter is on 9 of 10 tries.

There is nothing one can do other than just simply get the password entered correctly.

If someone jokingly changed her password and didn't tell her, or won't tell her the correct password, you need to ask them seriously what the password is, or get their parents or school officials involved.

 

This is no different than if they put a new combination lock on her personal school locker., in effect destructive behavior and the school and parents should be involved.

 

But no, there is no reset or backdoor to the password. It is what it is.

 

Hopefully she has a recent backup made using the PC Desktop Software or is running BlackBerry Protect which wirelessly backs up the personal data.

 




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New Contributor
ju1971
Posts: 2
Registered: ‎11-27-2012
My Device: curve 9320

Re: Please help!! My daughter is on 9 of 10 tries.

Thanks, its a nightmare! Whish we hadn't bought it for her now, this happened at a sleepover about 4 months ago, luckily at the time we did backup the information, however I have no idea what I need to do to retrieve the info! Not very technical!!
JSanders
Posts: 86,396
Likes: 23,176
Solutions: 5,979
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Please help!! My daughter is on 9 of 10 tries.

To restore the old data from a previous backup:

 

Connect the BlackBerry to the PC via the USB cable and run the Desktop Software.

Once it connects and show the device connected, click on Device > Restore.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code