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BlackBerry® Curve™

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New Contributor
vikkietwr
Posts: 6
Registered: ‎10-07-2012
My Device: 8520 curve
My Carrier: o2
Accepted Solution

Please help

I dropped my phone yesterday and since then, my email box also fills up with my bbm chat messages, and the only way to get rid of these messages from my emails is to delete the chat.... I use my phone for work so can't delete these (proof of things etc) also before I dropped my phone if I scrolled over the message symbol it showed my email address... now it just says messages... Help????? 

Grateful for any advice

x

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Forums Veteran I
jamead1981
Posts: 2,071
Registered: ‎10-10-2010
My Device: Z10
My Carrier: EE (Orange)

Re: Please help

By the sounds of it your dedicated inbox for your email has become hidden and the general messages box has been unhidden. 

 

Press the menu key and select "Show All" - this should reveal any icons hidden. From your dedicated mailbox (with your email address as the name), press the menu key and ensure "hide" is not ticked, Highlight the "Messages" icon and select Hide. You can now press the menu key and unselect Show All. 

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New Contributor
vikkietwr
Posts: 6
Registered: ‎10-07-2012
My Device: 8520 curve
My Carrier: o2

Re: Please help

I've clicked the menu key (this is the one with the blackberry logo?) but can't find 'show all'... only had this phone for a few weeks so still finding my way around it!  Where do i find it?.. 

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Forums Veteran I
jamead1981
Posts: 2,071
Registered: ‎10-10-2010
My Device: Z10
My Carrier: EE (Orange)

Re: Please help

Press the menu key first to open up the screen of apps, then press the menu key again and in the list of options should be "Show All Icons"

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New Contributor
vikkietwr
Posts: 6
Registered: ‎10-07-2012
My Device: 8520 curve
My Carrier: o2

Re: Please help

Done it!!!!!   Thank you for all your help!  I've got it all back again..... need to be more careful I don't drop it again!!!   Thanks again xxx

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Elite II
prince2012
Posts: 7,960
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Please help

 


 

Jamead1981 wrote :

 

 By the sounds of it your dedicated inbox for your email has become hidden and the general messages box has been unhidden. 


 

Hi Jamead .. Really Good Judgement. 

 

 

 

Prince

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