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E_etgar
Posts: 1
Registered: ‎06-29-2013
My Device: Blackberry 9320

Please help

my outlook stopped working on blackberry 9320 after updating from blackberry application version 7.1.0 bundle 2494 to 7.1.0 bundle 2753? I can still connect to the internet via my Wi-Fi, i can browse the web but I am not able to send or receive any emails via my outlook. It wasn't a problem before I installed the update. I am connect via Vodafone, i tried rebooting, taking the sim in and out, manually synchronies emails, change Wi-Fi network, I inserted the sim into different device and I read every possible explanation online within the last 14 hours since I installed the update but I still can't send or receive emails. Please, can someone help me?
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Hall of Famer II
sdgardne
Posts: 48,545
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: Please help

Hi and Welcome to the Community!

 

To be clear...there is no Outlook Client on a BB device...so I must assume that you are talking about your email service, and that is Outlook.com. I do wish that MS hadn't propogated the word "Outlook" to so many different platforms (e.g., Outlook.com, Outlook PC client, Outlook Web Access, etc.).

 

In any event, with a strong carrier network signal (e.g., not merely WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):

1) Register HRT

  • KB00510 How to register a BlackBerry smartphone with the wireless network
  • Please wait for one "registration" message to arrive to your Messages app

2) Delete and Resend Service Books (pre-BB10 devices only)

  • KB05000Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
  • If you have no CMIME entry, then skip the deletion
  • KB02830 Send the service books for the BlackBerry Internet Service
  • Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.

3) Reboot

  • Pre-BB10 Devices ONLY. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes.
  • See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Hopefully that will get things going again for you! If not, then you should try deleting and re-adding your configurations for the affected email accounts. Otherwise, you should contact your mobile service provider for formal support.

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!
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