Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Curve™

Posts: 1
Registered: ‎01-24-2013
My Device: 9380

Pls help my bb 9380 is showing initialization failed ,when looking for network

pls i use a bb 9380 curve 5,just recently my fone trips off and on,but still works perfectly fine,but yesterday it refuses to

to load my sim,i just shows initilization failed with an S0S service,i was told by the technicians here,that its only RIM that can rectify it for me,pls help.

Hall of Famer II
Posts: 50,307
Registered: ‎11-28-2008
My Device: Z30/Z10/Q10 (, Playbook (

Re: Pls help my bb 9380 is showing initialization failed ,when looking for network

Hi and Welcome to the Community!

Well, sadly, those technicians may have misdirected you. This site is a user-to-user community of volunteers...it is not a channel for any formal communications with, support from, nor escalation to RIM. RIM provides zero front-line support to any end-users...such is actually contractually prohibited.

The technicians, if they are authorized BB support folks, have channels for escalating things to RIM that need to be so. I recommend you go back to them and have them do so.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code