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New Contributor
sudburyrob
Posts: 5
Registered: ‎08-31-2010
My Device: Blackberry Curve 8330

Problem Recognizing Blackberry Desktop Manager for my 8330

I have a 8330 Model Curve [Verizon], and am running MAC OS 10.5.8

 

I downloaded the Desktop Manager and have tried to "launch" the application via both USB as well as Bluetooth.  In both instances, the menus in the Desktop Manager are grayed out, and I can't open the application.  Am I missing something?  Any help would be appreciated. Thanks

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Forums Veteran I
Raelic
Posts: 2,119
Registered: ‎08-07-2010
My Device: Bold 9900, Playbook , HS-700 headset

Re: Problem Recognizing Blackberry Desktop Manager for my 8330

Hiya!

 which version of the DM did you download? (I am assuming it was a version for the mac)

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New Contributor
sudburyrob
Posts: 5
Registered: ‎08-31-2010
My Device: Blackberry Curve 8330

Re: Problem Recognizing Blackberry Desktop Manager for my 8330

Thanks for the note.  I am running:

 

MAC OS

 

1.0.4 (Build 10)

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Forums Veteran I
Raelic
Posts: 2,119
Registered: ‎08-07-2010
My Device: Bold 9900, Playbook , HS-700 headset

Re: Problem Recognizing Blackberry Desktop Manager for my 8330

Have you verified your System requirements?

 

System requirements:
Mac OS X v10.5.5 and above (Only 32-bit mode is supported on Mac OS X v10.6)

BlackBerry® Device Software v4.2 or higher

iTunes v7.7.1 or later

 

These are all required for the latest DM version.

-------------------------------------------------------------------------------------
1). Please thank those who help you by clicking the Like Button beside the 'Reply' button.
2). If your issue has been solved, please resolve it by marking "Accept as Solution" on the correct post!
3). Remember to have fun! We are all in this together!
4). Follow me on Follow Raelic1337 on Twitter

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New Contributor
sudburyrob
Posts: 5
Registered: ‎08-31-2010
My Device: Blackberry Curve 8330

Re: Problem Recognizing Blackberry Desktop Manager for my 8330

For some reason i cannot download Device Software version 4.2 for MAC.  Only version 5 is on the Blackberry website, but I cannot find an UPDATE button to even do the download?!

 

I think this is because I do not have Enterprise Server? 

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