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New Contributor
nurintan
Posts: 2
Registered: ‎07-08-2014
My Device: 8900 / z30
Accepted Solution

Problem import data blackberry dekstop manager from 8900 to Z30

Hi,

 

My old bb is model 8900.

I have update bb dekstop manager 7 & try to switch data from bb 8900 to Z30 but it failed.

Then I try to downgrade version dekstop manager but it also fail to import data to my new bb.

 

The dekstop manager cannot connected with my bb & hang..

 

Please help me!

Hall of Famer II
sdgardne
Posts: 48,767
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: Problem import data blackberry dekstop manager from 8900 to Z30

Hi and Welcome to the Community!

 

The Desktop Software is not capable of working with the new BB10 devices...you must use LINK:

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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New Contributor
nurintan
Posts: 2
Registered: ‎07-08-2014
My Device: 8900 / z30

Re: Problem import data blackberry dekstop manager from 8900 to Z30

Done transfer my data from my old device 8900.

 

Thank you a lot :-)

Hall of Famer II
sdgardne
Posts: 48,767
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: Problem import data blackberry dekstop manager from 8900 to Z30

You are most welcome. Cheers!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code