10-31-2013 08:03 AM
Hello, I've updated my BB Curves 9360 about a month ago with the version 7.1 pack 2841. Since then, my batteries lost all her charge within 3-4 hours and sometime it's less then that. And since yesterday, the phone is shutting off himself even if I have just unplug it for a few minutes.
Can somebody please help me. I really love my BB but this is **bleep** me off !!
(and if my english is not perferct it's because im french, sorry about it)
10-31-2013 08:36 AM
I would suggest you do a reload of the software after a full backup, I would suggest you load using desktop manager and see if it gets back to normal. Also check if the settings have not changed especially for location/GPS services which can be demanding on power.
10-31-2013 09:30 AM
When im in Blackberry Desktop Software, it's under the App. section, it's telling me to 'downgrade' so I did, and after my Cell ask me to upgrade so i did. As soon the upgrade was done, my cell start making the noise to indicated me that the baterie is to low to make the 'radio' work. After in the right side of the screen I've lost all network and signal and it's written SOS in red.
How do I reload from the desktop manager ?
10-31-2013 09:59 AM
For instructions to reload the software use this Link, also first check if you have the latest Desktop Manager software, I am running version 220.127.116.11 on my PC. Its normal for the phone to lose battery life when doing a software reload.
10-31-2013 10:46 AM
10-31-2013 11:52 AM
Thanks, I had uninstall and reinstall the Desktop software. It's now reconizing my cell and dosn't want to downgrade my cell either. I'll wait if this have had change someting.