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New Contributor
hajeeworld
Posts: 3
Registered: ‎08-19-2013
My Device: Curve 9300

Problem with Blackberry ID and Password

i have a problem with my blackberry ID password. I was asked to supply answer to my password recovery question which i did not remember either.

Please help me i cant just do anything meaningful with my phone. I hvae even tried to create another one but it does not permit access with the new one too. pls help!!!!

JSanders
Posts: 86,588
Likes: 23,198
Solutions: 5,992
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Problem with Blackberry ID and Password

[ Edited ]

What does not permit access to what, using a new BBID?

 

******
You have to remember either the BlackBerryID password, or the secret question answer. Without either, you're stuck.
Your choices are:
--Use another email account to create an entirely new BlackBerryID (with which you will lose access to any purchased apps using the "forgotten" first BlackBerryID, or
--Find the initial email you were sent to confirm the initial BlackBerryID, and in it is a link to click to cancel and delete the account. Click on that, delete the account and then you can use that same email to create an entirely new account.

 

Good luck.





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New Contributor
hajeeworld
Posts: 3
Registered: ‎08-19-2013
My Device: Curve 9300

Re: Problem with Blackberry ID and Password

Thank you JSanders. I have actually tried the first option but it kept asking for my old log in details that my phone is registered with. Please help out. Thanks
JSanders
Posts: 86,588
Likes: 23,198
Solutions: 5,992
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Problem with Blackberry ID and Password

Which first option?


Please be specific. I am trying to help you.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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4. Guide to Unlocking your BlackBerry & Unlock Codes


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New Contributor
hajeeworld
Posts: 3
Registered: ‎08-19-2013
My Device: Curve 9300

Re: Problem with Blackberry ID and Password

In your initial reply, you suggested that I should -Use another email account to create an entirely new BlackBerryID (with which you will lose access to any purchased apps using the "forgotten" first BlackBerryID. This is what I refered to as first choice.
JSanders
Posts: 86,588
Likes: 23,198
Solutions: 5,992
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Problem with Blackberry ID and Password

OK, and to use that NEW BlackBerryID, on the same device, you will FIRST be required to perform a Security Wipe on the device and setup the new BBID from the beginning.

 

Article ID: KB14058 How to delete all data and applications from the BlackBerry smartphone using the Security Wipe option




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
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PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code