BlackBerry® Curve™

[KIDA]

Hello,

I have the following issue with my BB Curve 9320: several times a day the email flow stops and I cannot use Internet (while phone calls work normally).

Each time this happens I have to disconnect and reconnect to the network. As soon as I reconnect to the network the email flow starts again and Internet is available.

I have contacted my mobile service provider (Wind Italy) and I have been told that it is not Wind's fault but a technical issue of the telephone.

Thank you in advance for your support.

Marco   

[tanzim · Accepted solution]

Hi KIDA,

Try any of the following option -

1. When you device is POWERED ON, remove the battery for a minute, and then reinsert the battery. This make a reboot to your device which resolves minor issues with the BlackBerry device.

2. KB17877 How to start a BlackBerry smartphone in Safe Mode

3. Have a backup of your device data then have a security wipe. Options > Security > Security Wipe. Type in 'blackberry' without quotes. This will erase all of your device data.

4. Consider updating/reinstalling  device OS.

[KIDA]

Dear Tanzim,

Option 2 fixed the issue.

Thank you very much for your excellent suggestion.

Best regards,

Marco