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New Contributor
Posts: 5
Registered: ‎01-09-2013
My Device: Curve 9320
My Carrier: Wind
Accepted Solution

Problem with Curve 9320: I need to disconnect and reconnect to receive mails and browse

Hello,

 

I have the following issue with my BB Curve 9320: several times a day the email flow stops and I cannot use Internet (while phone calls work normally).

 

Each time this happens I have to disconnect and reconnect to the network. As soon as I reconnect to the network the email flow starts again and Internet is available.

 

I have contacted my mobile service provider (Wind Italy) and I have been told that it is not Wind's fault but a technical issue of the telephone.

 

Thank you in advance for your support.

 

Marco   

Elite II
Posts: 9,321
Registered: ‎04-01-2008
My Device: Torch 9800
My Carrier: grameenphone

Re: Problem with Curve 9320: I need to disconnect and reconnect to receive mails and browse

Hi KIDA,

 

Try any of the following option -

 

1. When you device is POWERED ON, remove the battery for a minute, and then reinsert the battery. This make a reboot to your device which resolves minor issues with the BlackBerry device.

 

2. KB17877 How to start a BlackBerry smartphone in Safe Mode

 

3. Have a backup of your device data then have a security wipe. Options > Security > Security Wipe. Type in 'blackberry' without quotes. This will erase all of your device data.

 

4. Consider updating/reinstalling  device OS.

tanzim                                                                                  
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New Contributor
Posts: 5
Registered: ‎01-09-2013
My Device: Curve 9320
My Carrier: Wind

Re: Problem with Curve 9320: I need to disconnect and reconnect to receive mails and browse

Dear Tanzim,

 

Option 2 fixed the issue.

 

Thank you very much for your excellent suggestion.

 

Best regards,

 

Marco