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New Contributor
hanneke
Posts: 7
Registered: ‎11-27-2012
My Device: curve 9300
My Carrier: free.fr
Accepted Solution

Problem with access to internet

Dear all,

 

I have had a blackberry curve 9300. I have a internet on my invoice, but I cannot log on to internet.

I receive the following message:

"Your device does not currently have any browser configuration service book entries. Please contact your service provider to enable the browser on your device".

 

I have contacted the provider, they cannot help me since for them internet has been activated.

Can somebody help me please and tell me step by step what to do?

 

Thank you

Kind regards

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JSanders
Posts: 83,046
Likes: 22,695
Solutions: 5,845
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Problem with access to internet

Please call free.fr and inquire if your data plan is the BlackBerry Data Plan.




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New Contributor
hanneke
Posts: 7
Registered: ‎11-27-2012
My Device: curve 9300
My Carrier: free.fr

Re: Problem with access to internet

I have called them and it is on.

Internet has been activated, but I cannot open any internet sites.

Please use plain text.
JSanders
Posts: 83,046
Likes: 22,695
Solutions: 5,845
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Problem with access to internet

I asked to inquire if you have THE BlackBerry data plan... not just "internet".




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Contributor
hanneke
Posts: 7
Registered: ‎11-27-2012
My Device: curve 9300
My Carrier: free.fr

Re: Problem with access to internet

Hello,

 

I have asked, but the confirm that I have the blackberry plan

 

Thank you

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JSanders
Posts: 83,046
Likes: 22,695
Solutions: 5,845
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Problem with access to internet

On your Manage Connections screen, click on the Services Status.
What is the status of the BlackBerry Internet Service?




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Contributor
hanneke
Posts: 7
Registered: ‎11-27-2012
My Device: curve 9300
My Carrier: free.fr

Re: Problem with access to internet

not connected
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New Contributor
hanneke
Posts: 7
Registered: ‎11-27-2012
My Device: curve 9300
My Carrier: free.fr

Re: Problem with access to internet

No connected.

That is why, but I do not know how to connect this????

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New Contributor
Donnie_20
Posts: 3
Registered: ‎11-27-2012
My Device: Bold-9780
My Carrier: Airtel

i am encountering problems with connecting to the blackbe...

i am encountering problems with connecting to the blackberry servers even though my wifi connectivity is displayed perfectly.

The problem has started since yesterday.

Although i am able to surf the net with my fone but i am unable to connect to blackberry appworld as it requires connection to servers.!

please help.!

i have a blackberry bold-9780

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JSanders
Posts: 83,046
Likes: 22,695
Solutions: 5,845
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: i am encountering problems with connecting to the blackbe...

Donnie, please answer the questions above.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.