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BlackBerry® Curve™

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New Contributor
hanneke
Posts: 7
Registered: ‎11-27-2012
My Device: curve 9300
My Carrier: free.fr

Re: i am encountering problems with connecting to the blackbe...

The status of the black berry internet is not connected.

 

Can somebody please tell me step by step how to modify this?

PLEASE

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JSanders
Posts: 83,112
Likes: 22,706
Solutions: 5,847
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: i am encountering problems with connecting to the blackbe...


hanneke wrote:

The status of the black berry internet is not connected.

 

Can somebody please tell me step by step how to modify this?

PLEASE


Step by step.

 

  • Call free.fr
  • Ask for technical support.
  • Tell them your device is not connecting to the BIS network.
  • Ask them to check and see if your device PIN or IMEI is registered in their database and ON your BIS account.




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New Contributor
hanneke
Posts: 7
Registered: ‎11-27-2012
My Device: curve 9300
My Carrier: free.fr

Re: i am encountering problems with connecting to the blackbe...

Thank you for your reply.

I have had them on the phone. They confirm I am ON their BIS account.

They have entered the PIN and EMEI code and I am on their account.

 

However this phone used to be of a friend of ours, who had it professionaly.

The BES is also not connected.

 

Can this be an issue that the phone was of somebody else first?

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JSanders
Posts: 83,112
Likes: 22,706
Solutions: 5,847
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: i am encountering problems with connecting to the blackbe...


hanneke wrote:

 

However this phone used to be of a friend of ours, who had it professionaly.

The BES is also not connected.


Wait, providing that information upfront would have been wise.

 

Was this phone also on free.fr? Or what carrier previously?

Have you confirmed it is unlocked for free.fr?

 

Check my guide to unlocking below to see if the device is indeed unlocked.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


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BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
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New Contributor
Donnie_20
Posts: 3
Registered: ‎11-27-2012
My Device: Bold-9780
My Carrier: Airtel

Re: Problem with access to internet

The service status says that. it is not connected.
I don't know why is this happening because earlier there were no such problems.
Please use plain text.
JSanders
Posts: 83,112
Likes: 22,706
Solutions: 5,847
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Problem with access to internet


Donnie_20 wrote:
The service status says that. it is not connected.
I don't know why is this happening because earlier there were no such problems.

Good additional information, so this and your email worked correctly before?

 

1) Register HRT: (OS5) Home Screen > Options > Advanced Options > Host Routing Table > Scroll to any line entry and > press the Menu key > and then click Register Now. If you have an OS 6 or OS 7 device, Look at Options > Device > Advanced > Host Routing Table, etc.

2) Resend Service Books: Article ID: KB02830 How to send the service books for a BlackBerry Internet Service account. http://www.blackberry.com/btsc/KB02830

3) Then, with the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot. A reboot in this manner is prescribed for most glitches and operating system errors, and you will lose no data on the device doing this.


 




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
Visitor
RoryG
Posts: 1
Registered: ‎11-29-2012
My Device: Curve 8520

Hi

Hi everyone! I have BB curve 8520, and i recently turned my internet off due to the cost of it, but i had to check something using my phone, and the internet isnt working, neither is my BBM!

 

please solve my problem A.S.A.P!

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New Member
dimilo
Posts: 1
Registered: ‎11-29-2012
My Device: 9780 Bold
My Carrier: m:tel

Re: Hi

Solution: You should sell that phone.... I will never again buy BlackBerry... I have to pay some extra money to connect to internet. I think that management of BB should ask themselves for bad financial results and connect it with this issue...

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JSanders
Posts: 83,112
Likes: 22,706
Solutions: 5,847
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Hi


dimilo wrote:

Solution: You should sell that phone.... I will never again buy BlackBerry... I have to pay some extra money to connect to internet. I think that management of BB should ask themselves for bad financial results and connect it with this issue...


buahahahaha, you will find that any data plans cost extra money.


I can't believe you actually wasted your time coming here to post that.

 




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.