BlackBerry® Curve™

[hanneke]

The status of the black berry internet is not connected.

Can somebody please tell me step by step how to modify this?

PLEASE

[JSanders Resident Expert]

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hanneke wrote:

The status of the black berry internet is not connected.

Can somebody please tell me step by step how to modify this?

PLEASE

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Step by step.

• Call free.fr
• Ask for technical support.
• Tell them your device is not connecting to the BIS network.
• Ask them to check and see if your device PIN or IMEI is registered in their database and ON your BIS account.

[hanneke]

Thank you for your reply.

I have had them on the phone. They confirm I am ON their BIS account.

They have entered the PIN and EMEI code and I am on their account.

However this phone used to be of a friend of ours, who had it professionaly.

The BES is also not connected.

Can this be an issue that the phone was of somebody else first?

[JSanders Resident Expert]

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hanneke wrote:

However this phone used to be of a friend of ours, who had it professionaly.

The BES is also not connected.

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Wait, providing that information upfront would have been wise.

Was this phone also on free.fr? Or what carrier previously?

Have you confirmed it is unlocked for free.fr?

Check my guide to unlocking below to see if the device is indeed unlocked.

[Donnie_20]

The service status says that. it is not connected.
I don't know why is this happening because earlier there were no such problems.

[JSanders Resident Expert · Accepted solution]

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Donnie_20 wrote:
The service status says that. it is not connected.
I don't know why is this happening because earlier there were no such problems.

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Good additional information, so this and your email worked correctly before?

1) Register HRT: (OS5) Home Screen > Options > Advanced Options > Host Routing Table > Scroll to any line entry and > press the Menu key > and then click Register Now. If you have an OS 6 or OS 7 device, Look at Options > Device > Advanced > Host Routing Table, etc.

2) Resend Service Books: Article ID: KB02830 How to send the service books for a BlackBerry Internet Service account. http://www.blackberry.com/btsc/KB02830

3) Then, with the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot. A reboot in this manner is prescribed for most glitches and operating system errors, and you will lose no data on the device doing this.

[RoryG]

Hi everyone! I have BB curve 8520, and i recently turned my internet off due to the cost of it, but i had to check something using my phone, and the internet isnt working, neither is my BBM!

please solve my problem A.S.A.P!

[dimilo]

Solution: You should sell that phone.... I will never again buy BlackBerry... I have to pay some extra money to connect to internet. I think that management of BB should ask themselves for bad financial results and connect it with this issue...

[JSanders Resident Expert]

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dimilo wrote:

Solution: You should sell that phone.... I will never again buy BlackBerry... I have to pay some extra money to connect to internet. I think that management of BB should ask themselves for bad financial results and connect it with this issue...

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buahahahaha, you will find that any data plans cost extra money.

I can't believe you actually wasted your time coming here to post that.