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New Contributor
buffman
Posts: 3
Registered: ‎05-29-2012
My Device: 9300

Problem with my new 9300 each time phone is switched on

Each time I turn on my new phone, before the password promt, I get a start up screen of 'My services'  witha SIm card icon requesting me to select one of: 'Make a payment',  'My account', Horoscopes', 'Music', ......'Chat'. How do  I stop this happening each time I switch on the phone? Thanks

JSanders
Posts: 86,601
Likes: 23,200
Solutions: 5,993
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Problem with my new 9300 each time phone is switched on

What you are seeing is not controlled by the BlackBerry, but is a message from your mobile provider.

The BlackBerry can't control that.

 

Are you on a pay as you go plan, or a monthly contract?

 

Tmobile USA, or Tmoibile UK, or DE?




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New Contributor
buffman
Posts: 3
Registered: ‎05-29-2012
My Device: 9300

Re: Problem with my new 9300 each time phone is switched on

monthly plan with T Mobile in the UK

JSanders
Posts: 86,601
Likes: 23,200
Solutions: 5,993
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Problem with my new 9300 each time phone is switched on

How long has this been happening?




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New Contributor
buffman
Posts: 3
Registered: ‎05-29-2012
My Device: 9300

Re: Problem with my new 9300 each time phone is switched on

The phone is only 3 days old. The first time the phone was switched on, it did not happen (as a video of how to use the phone started). I set up a passcode and ever since this message has appeared at start up. The only time it never happened was when I started the phone in safe mode. Is there a way of disabling this menu appearing at start up?

JSanders
Posts: 86,601
Likes: 23,200
Solutions: 5,993
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Problem with my new 9300 each time phone is switched on

Ok, I've never seen this before. I don't recognize it as being something controlled by the BlackBerry, but it really does appear to be a message from Tmobile, or one of their apps like "MyTmobile".

 

 




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Hall of Famer II
sdgardne
Posts: 48,794
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: Problem with my new 9300 each time phone is switched on

Hi there...to add, given that it's only 3 days old, I'd recommend just taking it back and having your provider sort this out.


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