01-25-2013 04:22 AM
I am having Blackberry Curve 8520 and I am happy with the phone functions. But seems the body of the phone is not that good. Lot of buttons at the edge related to mute button, camera, volume increase/decrease have come off. Seems a low quality material used.
I hope someone from the company help resolving this. Its a very bad user experience
01-25-2013 10:41 AM
Hi and Welcome to the Community!
Given what you've said, I'd like to set your expectations as to responses you can expect to your post here. As a user-to-user community, no one here can answer your question with any level of authority whatsoever. RIM provides zero front line support to end users, including warranty...all support starts with the carriers, authorized resellers, and authorized service centers, all who can escalate cases into RIM at no charge to the end user. Further, this site is not a channel for any formal communications with, escalations to, nor support from RIM for anything whatsoever.
So, your support path is not here, in these forums. Rather, it is through your place of purchase or authorized service center...you have no free path by which to bypass them. If you remain under warranty, then you should be seeking support via that channel.
There is something called incident support, but it costs to just ask the initial question, since you are bypassing the contract you signed upon purchase. If you wish to investigate that, you can review it here:
There also might be some good reading here: