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New Contributor
Sedern
Posts: 2
Registered: ‎10-06-2012
My Device: BlackBerry Curve 9360
My Carrier: Proximus (Vodafone)

Problem with starting my phone back up

Hello

I'll shortly sum up the problems with my blackberry curve 9360.
My phone is 4 months old I bought it in a Belgian shop. I havn't had many problems with it before, I barely added any apps besides 2 free youtube players one about a month ago and the other 3 months ago. Yesterday night the battery died on me for one of the first times since I got the phone, now today when I try to start it up it goes crazy.. The screen freezes on my clock and I can't do anything, sometimes it changes to the "Enter pin code" screen and when I try to type in my pin nothing happens till after a few minutes then it either turns off or goes even more crazy. I have tried a lot of things to resolve the problem but nothing helped..

This is a list of the things I tried that didn't help:

-Remove battery.
-Update my phone to a newer version through BlackBerry Desktop Software.
-Set phone back to an earlier back-up.
-Safe Boot (holding backspace button)

Also noticable my BlackBerry Desktop Software can connect to my BlackBerry.
If you have any further information needed to resolve my issue please ask and thanks!

Please use plain text.
Elite II
prince2012
Posts: 7,969
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Problem with starting my phone back up

Hi Sedem

 

Welcome to the Community

 

 

Please never allow your Battery go below 10 % it decreases the Battery life,And also you had aleady tried a lots of think But still I prefer you perform a Clean reload of your Device Software after that Restore only your important data from your previous Backup like Contacts and Calender entries No application from previous Backup.

 

KB11320 : How to perform a clean reload of the BlackBerry Device software using BlackBerry desktop software for windows.

 

Please try it and let us know.

 

 

Prince

_______________________________________________________________________

 

Click " Like " if you want to Thank someone.

If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

 

___________________________________________________________________________

Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
Please use plain text.
New Contributor
Sedern
Posts: 2
Registered: ‎10-06-2012
My Device: BlackBerry Curve 9360
My Carrier: Proximus (Vodafone)

Re: Problem with starting my phone back up

prince2012 you are my hero! You fixed my issue thanks a lot :smileyhappy:

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Elite II
prince2012
Posts: 7,969
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Problem with starting my phone back up

Hi Sedern

 

 

                           You are most welcome .. we are glad that your problem has been Solved  :smileyvery-happy:

 

 

 

Prince

__________________________________________________________________________

Click " Like " if you want to Thank someone.

If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

___________________________________________________________________________

Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
Please use plain text.