BlackBerry® Curve™

[diegonese]

Alright, Hi Community; It's my first post here.

I've got a problem with my Blackberry Device Curve 8520:

3 days ago, I typed the password wrongly 10 times, Then It appeard some things such as (Wiping or something), and Some Numbers. Afterwards, I turned my device on; And Saw All Contacts and everything reset, I restarted from the begining (Adding new contacts, Downloding programs etc.) It worked for me 2 days, But now.. My device is lagging as hell, the (S/4) key doesn't work, I cannot turn it on with the mute key; I must turn it on with the "Red" key, Also, If I turn the power off, I cannot turn it on with pressing the "Red" key, I just want to pull the battery..

(Wish you understand my problem and Sorry for my english, I know; It sucks..

Greetings, Diego)

[sdgardne · Accepted solution]

Hi and Welcome to the Community!

You may want to consider an OS reload, as something may be wrong with your BB OS given what you describe. But first, please try SAFE MODE:

• KB17877 How to start a BlackBerry smartphone in Safe Mode

It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, run for a while to determine if the behavior will or will not come back. If it comes back while in SAFE mode, then you should proceed with the OS reload. But, if the behavior does not present in SAFE MODE, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.

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To proceed with an OS reload, here are some processes you can use:

At the top of each device forum, there should be some "sticky" threads that discuss the OS levels available for many models. If they include your model, then please use those as reference as you proceed. Otherwise, you will have to dig through the official download portal for OS packages for your model:

• http://us.blackberry.com/support/downloads/download_sites.jsp

From a PC, you can install any compatible (e.g., for your exact BB Model Number) OS package to a BB via this procedure:

• http://supportforums.blackberry.com/t5/BlackBerry-Device-Software/How-To-Reload-Your-Operating-Syste...

Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC. If that OS package is from a carrier other than the carrier for which your BB was originally manufactured, then delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:

• C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
• C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML

Be sure that you remove, from your PC, any other BB device OS packages as having more than one installed to the PC can cause conflicts with this procedure.

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You may also want to investigate the use of BBSAK (bbsak.org) to perform the wipe it is capable of.

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You may also want to try this procedure to perhaps narrow down the precise causal item:

1. Load your OS "bare bones"...if anything is optional, do not install it.
2. If the behavior presents immediately, then try a different OS with step 1
3. If the behavior does not immediately present, then run for as long as it takes for you to be sure that the behavior will not present.
4. Add one thing -- no matter how tempting, just one.
5. If the behavior does not present immediately, then again run for long enough to be sure it will not have the same problem
6. Repeat steps 4 and 5 until all things are loaded or the behavior presents

When the behavior presents, you know the culprit...the last thing you loaded.

If the behavior does not re-present, then you know that either step 1 or 2 cured it.

If the behavior presents no matter what, then you likely have a hardware level issue for which no amount of OS or software can cure.

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If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:

• KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software

Good luck and let us know!

[diegonese]

Alright, Yes! It worked for me; Thanks for help!