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New Contributor
bjd92
Posts: 2
Registered: ‎01-16-2013
My Device: Curve 8250

Problems galore!

 

I'm with 02. I have a BB curve 8520 on operating system 5.

Apps and free space

I have plenty of free space (117 MB) and many battery pulls did not work.

I've got whatsapp, Spotify, Bible, Twitter, Dropbox apps.

 

Please help. I do not have a data plan as the blackberry was a gift and i kept my sim card. Everything has been working fine since Christmas. But now when trying to get onto app world, or trying to use an application, I get the following messages:

 

"Can't connect to server."

"Software update server is unavailable"

"BBID installation failed 80002"

"There is an issue connecting to blackberry appworld"

 

"There is a sync issue" when the blackberry is connected to the computer when I try and sync anything on blackberry app world.

 

I've made sure I'm connected to wifi, and have roaming on.

 

I have no APN settings to delete.

 

I've tried putting hotspot browser on for default browser to see if things work, but to no avail.


I don't even have general options under my security options to do a factory settings restore. So I tried to do a security wipe of my applications, and nothing happened and i was stuck with the loading circle for ten minutes until I took out the battery. Now my applications are even worse and seem to be slowly disappearing.

 

I followed blackberry forum which said to try deleting blackberry id from applications. It was deleted, but I still couldn't download the latest version.

 

Please help!

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Elite II
prince2012
Posts: 7,969
Registered: ‎06-01-2012
My Device: Curve

Re: Problems galore!

Hi bjd92

 

Welcome to BlackBerry Support Forums

 

 

Sorry but you got a lot of issues and you have deleted your BlackBerry ID but you need that to access App World .Are you having the most recent version of app world ?  If not then first update your app world to the latest version .

 

Then Try updating your BlackBerry ID software over wifi , for that login to BlackBerry ID on your device > press the menu key then check for Updates 

 

 

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New Contributor
bjd92
Posts: 2
Registered: ‎01-16-2013
My Device: Curve 8250

Re: Problems galore!

Had to just go for the complete wipe and things seem to be ok again.

Really no idea what happened!

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Elite II
prince2012
Posts: 7,969
Registered: ‎06-01-2012
My Device: Curve

Re: Problems galore!

Hi bjd92

 

 

                         Is your problem resolved after a wipe ? 

 

 

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New Contributor
bjd92again
Posts: 5
Registered: ‎01-17-2013
My Device: Curve 8250

Re: Problems galore!

It's me, bjd92, but had to create a new account as this website kept telling me to verify my email even though I had done so. Beginning to lose faith in blackberry!

 

No, the wipe did not work fully. Blackberry ID was updated, but I still can't connect to wifi, even though it says I am connected.

So app world does not load and is stuck with a constant loading screen, and I downloaded whatsapp again, but that's not receiving messages.

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Elite II
prince2012
Posts: 7,969
Registered: ‎06-01-2012
My Device: Curve

Re: Problems galore!

Hello bjd92

 

 

 Have you updated your App world to the latest version ? Please check those Article which might help you.

 

KB17659 : Minimum requirement for BlackBerry App World

 

KB13368 :Services that are available over a Wi-Fi connection

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Elite II
prince2012
Posts: 7,969
Registered: ‎06-01-2012
My Device: Curve

Re: Problems galore!


bjd92again wrote:

It's me, bjd92, but had to create a new account as this website kept telling me to verify my email even though I had done so. Beginning to lose faith in blackberry!

 


Hi bjd92

 

Sorry to hear that you have to create a new account , Are you unable to verify your old email account that you used to create your account on this BlackBerry Website ? 

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New Contributor
bjd92again
Posts: 5
Registered: ‎01-17-2013
My Device: Curve 8250

Re: Problems galore!

Yeah, everything is the latest version and I've been able to get wifi before. But just now in the last week

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Elite II
prince2012
Posts: 7,969
Registered: ‎06-01-2012
My Device: Curve

Re: Problems galore!

Hi bjd92

 

 

               Ok , Can you provide the Complete error message that you recieve while accessing Wifi , Also have you gone through the KB suggested above, do you have those minimum requirement ?

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New Contributor
bjd92again
Posts: 5
Registered: ‎01-17-2013
My Device: Curve 8250

Re: Problems galore!

I do have the minimum requirements and the error messages are posted my first post.

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