BlackBerry® Curve™

[prince2012]

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bjd92 wrote:

I'm with 02. I have a BB curve 8520 on operating system 5.

Please help. I do not have a data plan as the blackberry was a gift and i kept my sim card. Everything has been working fine since Christmas. But now when trying to get onto app world, or trying to use an application, I get the following messages:

"Can't connect to server."

"Software update server is unavailable"

"BBID installation failed 80002"

"There is an issue connecting to blackberry appworld"

"There is a sync issue" when the blackberry is connected to the computer when I try and sync anything on blackberry app world.

I've made sure I'm connected to wifi, and have roaming on.

I have no APN settings to delete.

I've tried putting hotspot browser on for default browser to see if things work, but to no avail.

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Hi bjd92

                    Sorry but with so many error messages only way seems to me to start all over again , Do a Backup of your device using BlackBerry Desktop Software :

KB12487 :  How  backup BlackBerry smartphone Data using BlackBerry desktop software for Windows

then try those suggestions :

Reset your device to factory setting :

KB31291 :  How to reset a BlackBerry smartphone to factory settings using BlackBerry Desktop Software.

Create a new BlackBerry ID for your device , go through this Knowledge Base :

KB24062  :  How to Create a BlackBerry ID

Then you can restore your data from your backup . You can download latest BlackBerry App World from here www.blackberry.com/appworld   you may have to  Upadate your BlackBerry ID Software which you update over wifi or your Mobile network .

To Install applications from app world over a computer look at this Knowledge Base :

KB28715 : How to Install applications from BlackBerry App World using a Computer system

Or Connect to a wifi How to connect to a Wi-Fi network using a BlackBerry smartphone  to download apps from App World .

Please try it and see if that helps.

[bjd92again]

Thanks, so I did all that.

I'm connected to my wifi, although as I have no data plan, it shows I am connected but with a greyed out wifi logo and 'edge'.

And I can't use whatsapp because it won't let me connect?

Is that normal without a data plan?

[prince2012]

Hi bid92

                 Do you have access to BlackBerry Browser without wifi ? You may need to have that to access whatapps for the first time . Or can you call your carrier and add a normal data plan which allow you to access  browser for a few days if your carrier allows,  to see if that helps in resolving your issue.

Also check this Whatsapps FAQ  Why can't I connect to WhatsApp?

[bjd92again]

Yeah it is working now, but very slowly. I'll have to upgrade to a data plan. Thanks for all your help.

[prince2012]

Hi bjd92

                  You are most welcome.. ...  yes it will be better if you upgrade your data plan .