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New Contributor
ChrisJSmitty
Posts: 2
Registered: ‎01-11-2010
My Device: BlackBerry 8530 Curve
My Carrier: Verizon Wireless
Accepted Solution

Problems getting BBM to work/install

[ Edited ]

Hey I'm new to blackberry. I'm having problems getting BBM to work. I installed it from APP world several times and it never shows up in the download folder. If I go into MYWORLD it says installed, if I click on it a  run button is present as well as screenshots details etc. comes up but it won't do anything when I click on it. Ive rebooted several times, tried deleting and installing several times and nothing. If I go to Setup>Applications in my BB it is nowhere to be found either. What do I do

Verizon Wireless
BlackBerry 8530 Curve
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JSanders
Posts: 83,105
Likes: 22,705
Solutions: 5,847
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Problems getting BBM to work/install

Go to Options > Advanced > Applications and scroll the Messenger application and don't click on it, just scroll to it. Click Menu > Delete and remove the application.

Now, do a reboot: With the BlackBerry device powered ON, remove the battery a few seconds and then reinsert the battery to reboot.

Finally, use your BlackBerry browser to go to http://blackberry.com/blackberrymessenger and download/install the Messenger application again.

After installation and possibly another reboot, check your Instant Messaging Folder, or Downloads folder for the application.




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New Contributor
ChrisJSmitty
Posts: 2
Registered: ‎01-11-2010
My Device: BlackBerry 8530 Curve
My Carrier: Verizon Wireless

Re: Problems getting BBM to work/install

[ Edited ]

Thanks for helping me fix my problem! I really do appreciate you getting back to me so quickly. Everything is working fine now

 

Thanks

Again Chris

Verizon Wireless
BlackBerry 8530 Curve
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JSanders
Posts: 83,105
Likes: 22,705
Solutions: 5,847
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Problems getting BBM to work/install

Chris, you're very welcome.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


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Visitor
dw58
Posts: 1
Registered: ‎07-04-2010
My Device: 8520 curve
My Carrier: etisalat

Re: Problems getting BBM to work/install

i have tried reinstalling, rebooting but still cannot invite or accept invitations - they remain pending,


JSanders wrote:

Go to Options > Advanced > Applications and scroll the Messenger application and don't click on it, just scroll to it. Click Menu > Delete and remove the application.

Now, do a reboot: With the BlackBerry device powered ON, remove the battery a few seconds and then reinsert the battery to reboot.

Finally, use your BlackBerry browser to go to http://blackberry.com/blackberrymessenger and download/install the Messenger application again.

After installation and possibly another reboot, check your Instant Messaging Folder, or Downloads folder for the application.


 


JSanders wrote:

Go to Options > Advanced > Applications and scroll the Messenger application and don't click on it, just scroll to it. Click Menu > Delete and remove the application.

Now, do a reboot: With the BlackBerry device powered ON, remove the battery a few seconds and then reinsert the battery to reboot.

Finally, use your BlackBerry browser to go to http://blackberry.com/blackberrymessenger and download/install the Messenger application again.

After installation and possibly another reboot, check your Instant Messaging Folder, or Downloads folder for the application.


 

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New Member
Nicole1996
Posts: 1
Registered: ‎01-18-2011
My Device: blackberry curve

Re: Problems getting BBM to work/install

I brought my blackberry in the t mobile shop, and the man there said if i top up now i get free BBM for six mounth, and my BBM still isent working, iv tried adding people on it, and they have tried adding me, but nothing is happening? . what should i do?

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New Member
tipperlouise
Posts: 1
Registered: ‎01-25-2011
My Device: curve smartphone 8520

Re: Problems getting BBM to work/install

hello i hope u cant help me im having problems with to things i cant seem to get on the internet how much credit do u have to have to bable to get on to the internet and i cant seem to work out how to use bbm dont no if it set up right i tryed to add 1 of my friends on there but nuthin its still pending im nt sure about my pin number also i think i no it  thankyou from louise

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New Member
ben0617
Posts: 1
Registered: ‎01-09-2013
My Device: BlackBerry Curve 9320
My Carrier: Vodafone

Re: Problems getting BBM to work/install

 

I upgraded my BBM but all it says associating BBM with your blackberry I'd what should I do 

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New Member
Devincurray123
Posts: 1
Registered: ‎07-29-2013
My Device: Blackberry 9360 curve
My Carrier: Globe

Re: Problems getting BBM to work/install

ahm hi. i have a problem on my bbm when i click the bbm icon it only saying setting up bbm i try to wait an hour but nothing happen my blackberry is 9360 

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JSanders
Posts: 83,105
Likes: 22,705
Solutions: 5,847
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Problems getting BBM to work/install


Devincurray123 wrote:

ahm hi. i have a problem on my bbm when i click the bbm icon it only saying setting up bbm i try to wait an hour but nothing happen my blackberry is 9360 


Do a simple reboot on the BlackBerry in this manner: With the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot. A reboot in this manner is prescribed for most glitches and operating system errors, and you will lose no data on the device doing this.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.