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New Contributor
heman85
Posts: 5
Registered: ‎08-27-2008
My Device: Not Specified

Problems with Camera on my BB BlackSquare

Hello

I have a BB Curve 8310 and this is my issue, When I try to use the camera application, Appear a black

square on all my screen and If I select quit application I see my background on my screen but continue the blacksquare in the middle on the screen. I read on other forum maiby this is a Memory Issue but I but a 4GB MSD Card and I continue with the issue.
PLS HELP THANKS
New Member
Reload
Posts: 1
Registered: ‎11-09-2008
My Device: Not Specified

Re: Problems with Camera on my BB BlackSquare

try this go into options then go to status type the word test this should open up a hardware test menu it will let you see whats happening with the test menu you can actually run a camera test if its not working it will tell you why if its software related just hard reset your bb but back it up first then if its actually hardware take it to a store and see if it can be replaced if its still under warranty.
 
Good Luck
 
P.S. It worked for me, I had the same problem!!!
 
Guru I
Bifocals
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: Problems with Camera on my BB BlackSquare

[ Edited ]

Hi and welcome to the forums! 

No data will be lost when doing the following: pull the battery while the device is ON.

Replace after a minute, Let the device reboot 1-3 min, see if the problem is fixed,

Thanks  

 

Please remember to resolve your thread. Put the check mark in the green box that contained your answer! Thanks

 

 

 

 

Message Edited by Bifocals on 11-09-2008 05:26 PM
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New Contributor
heman85
Posts: 5
Registered: ‎08-27-2008
My Device: Not Specified

Re: Problems with Camera on my BB BlackSquare

Thanks For the Tip 

I run this test "The Word Test" But  I Dont see any option for Test the camera device. Every other option are pass perfect.

Can you ple tell me how can I do as HARD RESET?

 

Thanks for your help

Guru I
Bifocals
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: Problems with Camera on my BB BlackSquare

The battery pull was the hard reset did you try it?
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.

Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

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New Contributor
heman85
Posts: 5
Registered: ‎08-27-2008
My Device: Not Specified

Re: Problems with Camera on my BB BlackSquare

Yes I try but the problem continue.

 

I pull the battery off and wait like 2 minutes Thenpull back and the problems continue.

any other idea?

 

Thanks for your help

Guru I
Bifocals
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: Problems with Camera on my BB BlackSquare

Hi,

Go to OPTIONS/STATUS/ send the file free and file total numbers also the battery charge.

Thanks

Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.

Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Follow Bifocals on Twitter