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Contributor
Li3be
Posts: 13
Registered: ‎11-13-2012
My Device: curve 9320

Problems with my internet and downloads

Hi, about two weeks ago I started having problems with my internet. I can't load pages and if it does its really slow. When I try to download it just says error after a while.
I phoned my service provider, MTN, but they said a lot of people are having trouble like this and that its a poblem on blackbery's side that they are working on. Its really frustrating not being able to download etc...can someone please assist? I have tried a battery pull it doesn't work, and my BIS is connected its just the internet that doesn't work!
Developer
Wiki_Berry
Posts: 539
Registered: ‎11-09-2012
My Device: BlackBerry Z10

Re: Problems with my internet and downloads

if many people are having the same problem, its more likely to be your carrier than RIM's. have you tried updating your device software?
If you have an answer to your question then please click “Accept as Solution”
Click on the LIKE on the bottom right if the post deserves credit.
BB 8700 -> Bold 9000 -> Curve 8520 -> Bold 9700 -> Curve 9320 -> Bold 9900 -> BlackBerry Z10 + PlayBook 64 GB Wi-Fi
Contributor
Li3be
Posts: 13
Registered: ‎11-13-2012
My Device: curve 9320

Re: Problems with my internet and downloads

Its been up to date since I got my phone in june I check regularly
JSanders
Posts: 86,583
Likes: 23,197
Solutions: 5,992
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Problems with my internet and downloads

I've noticed in the past month many MTN users reporting this.

That's a problem on MTN, not RIM's network.

 

  • Try opening your browser > press the Menu key > Options
  • Scroll down to Cache Operations and clear the browser cache and history.
  • Do a simple reboot on the BlackBerry in this manner: With the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot.
  • Now, after reboot try using the browser again and see if there is any difference.




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Contributor
Li3be
Posts: 13
Registered: ‎11-13-2012
My Device: curve 9320

Re: Problems with my internet and downloads

There is no difference, al my friend with blackberry's are having this problem not just the mtn ones
JSanders
Posts: 86,583
Likes: 23,197
Solutions: 5,992
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Problems with my internet and downloads

What other ones?




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


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PIN: C0001B7B4   Display/Scan Bar Code
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Contributor
Li3be
Posts: 13
Registered: ‎11-13-2012
My Device: curve 9320

Re: Problems with my internet and downloads

Vodacom and cell C
New Contributor
Apeter
Posts: 2
Registered: ‎11-13-2012
My Device: 9320

Re: Problems with my internet and downloads

I have exactly the same problem with my 9320 on MTN - download speed has dropped from more than 100kbs to less than 1kbs and 99% of downloads are now unsuccessful, showing "ERROR" - it's most frustrating!!

Contributor
Li3be
Posts: 13
Registered: ‎11-13-2012
My Device: curve 9320

Re: Problems with my internet and downloads

Hi all... Nothing new to report???
JSanders
Posts: 86,583
Likes: 23,197
Solutions: 5,992
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Problems with my internet and downloads

Nope, it's an MTN issue.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code