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Regular Contributor
mira_ishak
Posts: 61
Registered: ‎04-24-2012
My Device: curve 9300

Problems with opening attachments on blackberry curve 9300

[ Edited ]

I have my gmail hooked to my blackberry and I send and receive e-mails with attachments normally. I have been experiencing a problem today with some JPG attachments as follows:

- when I receive an email on my blackberry and I click on "open attachment" sometimes it opens and sometimes I get a message "file conversion failed" and some other times I get a message "attachment server is busy"

- when I click on "download attachment" it downloads fine and I can open it.

 

this is happening randomly, not with all JPG attachments, and it just started happening today. I did a battery pull out and it didn't' help. I deleted some pictures from my phone to empty memory and it still didn't' work.

 

any clue what this is and how I can solve it???

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Hall of Famer II
sdgardne
Posts: 48,528
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: Problems with opening attachments on blackberry curve 9300

Hi and Welcome to the Community!!

I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):

1) Register HRT

  • KB00510 How to register a BlackBerry smartphone with the wireless network
  • Please wait for one "registration" message to arrive to your Messages app

2) Delete and Resend Service Books

  • KB05000Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
  • If you have no CMIME entry, then skip the deletion
  • KB02830 Send the service books for the BlackBerry Internet Service
  • Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.

3) Batt Pull Reboot

  • Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Hopefully that will get things going again for you! If not, then you should try deleting and re-adding your BIS configuration for the affected email accounts. Otherwise, you should contact your mobile service provider for formal support.

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Regular Contributor
mira_ishak
Posts: 61
Registered: ‎04-24-2012
My Device: curve 9300

Re: Problems with opening attachments on blackberry curve 9300

Thank you for your reply.

step 2 is a bit compicated for me and i am afraid i will mess things up.

however, what i did was install the software again to the phone. i connected it to teh desktop manager, clicked on "device" tab, update.

when it said that the version is up to date, i clicked "other versions" and it backed up, installed software 6, then it restored.

after this was completed, i did get a few activation messages, that i have no idea what they were.

 

till now, attachments seem to be opening fine, although as i mentioned in my post, it was happening at random and not in all teh attachments, so i will have to wait and see.

 

is the re-installation of the software that i did a repalcement for all teh above steps that you mentioned? i mean did it renew and replace everything?

 

thanks,

 

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Hall of Famer II
sdgardne
Posts: 48,528
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: Problems with opening attachments on blackberry curve 9300


mira_ishak wrote:

 

is the re-installation of the software that i did a repalcement for all teh above steps that you mentioned? i mean did it renew and replace everything? 


No, it is not. Indeed, after such an update, it is always recommended to do those three steps from above so as to refresh, from the Carrier system, the necessary items on the BB that enable it to work best with that carrier. The update operates solely on the OS and installed applications, which are the same for all BB users regardless of carrier. But, the HRT and Service Books are Carrier Specific, and must be delivered to the BB by the carrier system...those three steps are the method to force the refresh of those items.

 

Nevertheless, it may work fine for you, or it may recur...there is simply no way to know for sure.

 

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.