07-28-2012 07:06 PM
Hi! I bought my blackberry two days ago and I charged it 24 hours. The thing is that there's a battery icon with a line crossing it rigth in the middle of the screen and I press the turning on button but it doesn't turn on. I need help, is it normal? Am I doing something wrong? I'd really apreciate if someone's help me!
07-29-2012 06:57 AM
Welcome to the Community,
The Battery icon with a line crossing or lightning bolt appear while we charge a device battery ,It seems your Battery has completly drained out ,try to charge it for 3 to 4 hrs. but remember in between this don't try to power on your device after that try to power on if it fail than leave it for another 2 hrs. then try again and what happen.
If all fails as you told that the device is just 2 days old so the best bet will be go to point of sale from where you buyed that device and call for a replacement. And one thing more as our batteries are lithium ion batteries there is no need of charging it more than 3 to 4 hrs.
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