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BlackBerry® Curve™

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Regular Contributor
MissStar
Posts: 77
Registered: ‎04-13-2012
My Device: blackberry curve 9360

Random switching off

My battery was spoilt and my phone would turn off at very random times and very often during the day and it wouldn't turn back on unless I plugged in the charger.

I bought a ne battery and the same thing is happening except it doesn't turn off as often and when I charge my phone for just about 20-30mins, it says my battery is full; which, after a short while, it turns off again.

HELP!!

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Guru I
John_Clark
Posts: 15,996
Registered: ‎04-01-2008
My Device: BlackBerry Z30, Z10 and Q10 w/OS 10.3.0.1154; PlayBook w/OS 2.1.0.1917

Re: Random switching off

How old is the device?
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Regular Contributor
MissStar
Posts: 77
Registered: ‎04-13-2012
My Device: blackberry curve 9360

Re: Random switching off

I bought it around this time last year
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Guru I
John_Clark
Posts: 15,996
Registered: ‎04-01-2008
My Device: BlackBerry Z30, Z10 and Q10 w/OS 10.3.0.1154; PlayBook w/OS 2.1.0.1917

Re: Random switching off

My suggestion would be to contact T-Mobile. If you're still under warranty they will exchange it out for you.
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1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!
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New Member
Star_007
Posts: 1
Registered: ‎01-14-2013
My Device: blackberry curve 9300

Re: Random switching off

Hi, i'm experiencing the same problem. I'm running out of options as to what to do.
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Guru I
John_Clark
Posts: 15,996
Registered: ‎04-01-2008
My Device: BlackBerry Z30, Z10 and Q10 w/OS 10.3.0.1154; PlayBook w/OS 2.1.0.1917

Re: Random switching off

I suggest the same advice I gave to the other poster. Contact your wireless provider.
--------------------------------------------------------------------------------
1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!
Please use plain text.