02-26-2013 01:52 AM
hey im having the same problem. my phone is the curve 8330. i know its kinda old but, still it was a good one and i dont want it to die on me. when i turn on the phone i get a box or like a window with a circle then a square and a triangle in side it. the background is white for the scree. and there is a circle around it having it crossed out like a no sign. i tried what u said but my computer wont detect it. pls help me out.
02-26-2013 10:17 AM - edited 02-26-2013 10:17 AM
Hi and Welcome to the Community!
Depending on what occurred just before this behavior started, your resolution choices may be different. So, here are some guesses, since we don't know that information...
KB32814 After completing an Enterprise Activation the BlackBerry smartphone reboots to blank white screen
I recommend that you attempt to boot into Safe Mode:
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.
Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain connected to a known-good wall charger (not PC USB):
This has been known to "kick start" some BBs.
It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:
The results of this will indicate if it's your BB or your battery that has the problem.
KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
KB27956 How to recover a BlackBerry smartphone from any state
Good luck and let us know!