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BlackBerry® Curve™

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New Member
killersamurai
Posts: 1
Registered: ‎02-26-2013
My Device: Curve 8330
My Carrier: Sprint

Re: My blackberry 8310 has a white screen with a box in the middle?

hey im having the same problem. my phone is the curve 8330. i know its kinda old but, still it was a good one and i dont want it to die on me. when i turn on the phone i get a box or like a window with a circle then a square and a triangle in side it. the background is white for the scree. and there is a circle around it having it crossed out like a no sign. i tried what u said but my computer wont detect it. pls help me out.

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Hall of Famer II
sdgardne
Posts: 47,687
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: My blackberry 8310 has a white screen with a box in the middle?

[ Edited ]

Hi and Welcome to the Community!

 

Depending on what occurred just before this behavior started, your resolution choices may be different. So, here are some guesses, since we don't know that information...


 

KB32814 After completing an Enterprise Activation the BlackBerry smartphone reboots to blank white screen

 



I recommend that you attempt to boot into Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in Safe Mode

It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.

 



Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain connected to a known-good wall charger (not PC USB):

  1. With the battery inside, connect your BB to the wall charger
  2. Leave it alone for 2 hours, no matter what the LED or the display does
  3. Remove the battery
  4. Wait 15 minutes
  5. Insert the battery
  6. Wait another 2 hours, no matter what the LED or the display does

This has been known to "kick start" some BBs.




It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:

  1. Obtain a known good and already fully charged additional battery...use it in your BB and see what happens
  2. Obtain access to a known good and identical BB...use your battery in it and see what happens

The results of this will indicate if it's your BB or your battery that has the problem.

 


 

KB10144 How to force the detection of the BlackBerry smartphone using Application Loader

 

KB27956 How to recover a BlackBerry smartphone from any state

 



Good luck and let us know!

 

 

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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