BlackBerry® Curve™

[suzieq1521]

Hi all I have the 8520 curve. All was well till today And now I'm also getting XML NOT WELL FORMED Its not on all sites as yet But its so annoying. I've also done all that's been Sujested here and still have the Problem. The only thing I have done Today is update the blackberry Messenger as I was fed up with the Update message. oh how I wished I hadn't. But maybe this would Have happened anyway by seeing how Many are having the same problem. Anyone got any other ideas or know Of a number in the uk I could call For advice. Or should I call o2 Can anyone help us all. Bless you all for trying. Thanks. Ps please go easy on tec stuff as I'm New to blackberry and feel like A right dummy, which I feel like Spitting out every time the xml message appears lol

[Dr_Palto · Accepted solution]

Hello,

In this case we can try to reload the software on the BlackBerry smartphone to make sure it is running the latest version and there are no issues with the OS.


To do this we would need to back up the BlackBerry smartphone. Please open the BlackBerry Desktop Manager and connect your BlackBerry smartphone. Click on the Backup and Restore button and select Back Up. Please note the location where the backup is being saved as we will need to access it later to restore the BlackBerry smartphone.


Once you have backed up your BlackBerry smartphone please follow the link below to complete a clean reload of the BlackBerry smartphone software.


Link: http://www.blackberry.com/btsc/KB11320

Please test the BlackBerry smartphone prior to restoring your data.

Thank you

[suzieq1521]

Hi Dr palto Thanks so much. All seems well Now. Suzieq1521