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BlackBerry® Curve™

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franc378
Posts: 1
Registered: ‎10-15-2012
My Device: curve 8350
My Carrier: metro pcs

Rebooting after every incoming phone call

Some one please help>>> I have a blackberry curve 8350 and after every phone call I get a screen that pops up and it says the name of the caller and I have 3 options ok, back and I think cancel no matter which option I pick it shuts down and reboots and that takes about 5 minutes... the first 2 times it happened I brought it back to the store and the first time the lady punched some numbers in and it was fine the next time the owner went on the computer and did somthing it was fine but he is away for 2 weeks and everybody at the stoe is clueless HELP PLEASE

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BlackBerry Technical Advisor (Retired)
Cpt_Sweatpants
Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: Rebooting after every incoming phone call

Hi franc378 and welcome to the BlackBerry Support Community Forums!

 

I would suggest performing a backup of your BlackBerry® smartphone then reloading the software as shown in the article below:

KB11320 - How to perform a clean reload of the BlackBerry Device Software using BlackBerry Desktop M...

or

KB19915 - How to perform a clean reload of BlackBerry smartphone application software using BlackBer...

Thanks

-CptS

 

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