BlackBerry® Curve™

[Natey-N8]

I got an issue with my 9300...I am able to hear all other stuff like ringtones,voicenotes and all but when I play my music or a video it can only play though the small speaker(handset) and when I press the currency/speaker button...it shows a Red Muted Speaker icon and the music/video is still super soft(speakerphone mode),its not my sound profile,not my volume,its only when I try to play it through the main speaker then it shows that icon and its soft and not as loud as it used to be..how do I fix this problem.,thanks in advance!!!

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[JSanders Resident Expert]

Do a simple reboot on the BlackBerry in this manner: With the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot. A reboot in this manner is prescribed for most glitches and operating system errors, and you will lose no data on the device doing this.

[Natey-N8]

Nope,tried that too,it didn't work...thanks

[JSanders Resident Expert]

If you place a phone call on the speakerphone, does it play normally?

[Natey-N8]

Yes,its only when I want to play music or watch a video,then it can only play though the handset speaker but when I go to the menu and select "activate speakerphone" then it should normally just play louder because it would play through the main speaker,but it doesn't,it rather shows a red muted speaker..what's your email address

[JSanders Resident Expert]

Please check your Private Messages in this forum.

[simply_abhik]

Hi Natey-N8,

Do one thing...After ur press the currency/speaker button, press the volume+ button on the right side of ur BB till u get the full volume...

Actually, ur speaker volume is muted, so ur not able to hear any sound from ur speaker...

Good Luck...

[JSanders Resident Expert]

Press the Menu key while playing a song...

Do you have anything in there like "Activate Handset"

or Bluetooth enabled?

[Natey-N8]

Well,that's kinda another problem...my volume buttons were damaged about 10 months ago,but my music still played normal and all because when it got damaged it had full volume,its only now recently.

[JSanders Resident Expert]

damaged how?