BlackBerry® Curve™

[ijoseph]

I have a curve 8900 that shows a red x on the battery icon when loading the battery does not charge and the phone does not come on even after changing that battery, cleaning out the ports. i just won't turn on. has anyone encounterd that problem before?

what was your solution.

i also have an 8520 that recently started doing the same thing too.

[JSanders Resident Expert]

Leave the device to charge 2-3 hours, and then, still connected to the USB cable, remove the the battery from the device a few seconds and reinsert it. If it boots--leave it to charge to 100% (check Options > Status for the percentage). If it doesn't reboot on the first attempt, leave it several more hours. I've had one charge for two days before it came back to life after an extreme battery depletion. Every 3-4 hours, with the device still connected to the charger, you can remove and replace the battery to see if it reboots.

[ijoseph]

The device has been connected to the charger for roughly fours hour and no change. the battery does not charge in the device. niether does changing the battery get rid of the red X on the battery symbol.

the phone does not boot even with a fully charged battery it will load half way and then stop. the red X shows up.

[JSanders Resident Expert]

Where is this red X shown?

[ijoseph]

the red x is shown on the screen. i'l try to upload a screen shot of the x so that you can all better understand my dilemna. its the onli thing that is displayed on the screen. the is over the icon of the battery

[ijoseph]

this is a shot of the camera with the red X shown on the screen.... please help with any information that you can. this will help me get a better understanding as to what is wrong with the phone

amy help would be appreciated.

[coachdonnie]

Did you find a solution?  I have been charging mine for WEEKS now, and I know for a fact the batteries are full as other friends have inserted them into their phones successfully.  I know that the phone realizes when a batter is in the phone as it attempts, unsuccessfully to reboot once removed and reinserted. 

If you found any help, please advise.   Thanks and good luck.

[jhnash01]

I have had the same problem.  I was able to fix it the first time by removing a supplemental 4G memory card I had added a month or so earlier to the phone.  The first time it happened to me, I was downloading some simple thing from the BB Apps World site, and then this big red "X" came up on the screen over a battery symbol and nothing I did could make it go away until finally, by accident, really, the supplemental memory card was removed.  Then the unit came up just fine and worked great for several more weeks.

Then, stupidly, I downloaded an updated version of Pandora today, and when it was done and went to reboot all I saw AGAIN was the big red X over the battery symbol!!!!   SCREAM!!!!

I can't turn the BB unit off as I would normally, and an hours-long hard-wire battery charge does nothing, and neither does a battery pull.  On my Windows PC, the Desktop Manager disconnects when the BB is connected via USB (not connecting it thru a hub either). I also tried to work through the frozen screen fix suggested elsewhere in the BB forums via the C drive RIM app loader, but that didn't work either. 

IT IS NOT A BATTERY PROBLEM because the last time, simply removing the auxilary 4G memory card made the unit work.  The battery from my BB works just fine in my husband's identical 8350 Curve, and his unit shows there is still plenty of charge left on the battery.  His fully charged battery in my BB curve shows the big red X too, so it is not the battery that is the problem.

It has something to do with a download corrupting something in the Operating System. I have not seen anything in any BB "Big Red X" error message forum that recognizes downloading as a reason for the problem.

[jhnash01]

Also, the screen looks just like Amy's posted picture above.

[abeichelberger]

Okay....so, I'm getting this battery icon w? big red x ontop of the battery.  I pulled the battery and charged it for the last 2-3 hours.  nothing appears but this same icon.  I'm taking my phone back and getting something new tomorrow b/c all the messages I have read provide no reasonable solutions. So, thanks Blackberry. You suck, AND I'LL MAKE SURE THAT EVERYONE I KNOW AND MEET WILL NEVER BUY YOUR PRODUCTS. I WILL make it my personal mission that NO ONE BUYS YOUR PRODUCTS.