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BlackBerry® Curve™

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New Contributor
lucylea2010
Posts: 2
Registered: ‎09-29-2012
My Device: blackberry curve 9300

Red cross icon on BBM.

Hi, I am new to the forum so please bear with me if this question has been asked before.  

When I have typed my message and hit send I get a red cross on the left of the screen. I am also unable to recieve any messages.  

This has only started to happen since yesterday.     

Any help or advice would be really appreciated.   

Thanks in advance,  

    

Lucy.

Elite II
prince2012
Posts: 7,973
Registered: ‎06-01-2012
My Device: Curve

Re: Red cross icon on BBM.

Hi lucylea 2010

 

Welcome to the Community

 

 

Can you confirm is this happening with only one user or with everyone when you try to send .And also can you confirm that the other end to whom you try to send message has an active data plan.

 

 

 Prince

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New Contributor
lucylea2010
Posts: 2
Registered: ‎09-29-2012
My Device: blackberry curve 9300

Re: Red cross icon on BBM.

Hi, thank you for your reply.
Yes this is happening with everyone that I try to message and yes they all have an active data plan. I havent had my phone very long and everything was OK until yesterday.

Thanks again,
Lucy.
Elite II
prince2012
Posts: 7,973
Registered: ‎06-01-2012
My Device: Curve

Re: Red cross icon on BBM.

Hello lucy

 

 

Please try this in the same sequence,to see if it helps :

 

 1- Register your Handheld .

  • KB00510 How to register a BlackBerry smartphone with the wireless network
  • Wait till a Registration messages comes in your message box.

2- Resend your Service Book

  • KB02830 Send the service books for the BlackBerry Internet Service

3-  Then perform a battery pull restart like this while the device is powered On remove your battery wait for a min. then reinsert it back.

 

Please try and if it does not work then I think you need to contact or call your carrier Orange to know if there is any issue with BIS on there Network.

 

 

Prince

_______________________________________________________________________

 

Click " Like " if you want to Thank someone.

If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

 

                     

___________________________________________________________________________

Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.