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BlackBerry® Curve™

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New Contributor
courtneyannefox
Posts: 5
Registered: ‎06-06-2012
My Device: curve 9360
My Carrier: orange

Red flashing light and nothing else

My blackberry curve 9360 kept restarting then having a white background with app error 200. And now it has stopped that and nothing will appear on the screen and the led light just keeps flashing red what could I do to fix this?

:smileywink: :*
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New Contributor
Binay87
Posts: 9
Registered: ‎03-01-2013
My Device: BlackBerry 9900
My Carrier: Reliance

Re: Red flashing light and nothing else

Hi,

Please upgraded your handset os and enjoy

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Hall of Famer II
sdgardne
Posts: 47,228
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.1.3247), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Red flashing light and nothing else


courtneyannefox wrote:

My blackberry curve 9360 kept restarting then having a white background with app error 200. And now it has stopped that and nothing will appear on the screen and the led light just keeps flashing red what could I do to fix this?


Hi and Welcome to the Community!

 

To add to the above all-too-brief instructions, here is the official KB concerning the "200" error:

  • KB30100 "JVM 200" appears on the BlackBerry smartphone

But, what is likely now the problem is that your battery has run down flat, and you can't attempt any recovery until that is first remedied. So please try this sequence...note that, throughout the entire 4h15m process, your BB must remain connected to a known-good wall charger (not PC USB):

  1. With the battery inside, connect your BB to the wall charger
  2. Leave it alone for 2 hours, no matter what the LED or the display does
  3. Remove the battery
  4. Wait 15 minutes
  5. Insert the battery
  6. Wait another 2 hours, no matter what the LED or the display does

This has been known to "kick start" some BBs.




It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:

  1. Obtain a known good and already fully charged additional battery...use it in your BB and see what happens
  2. Obtain access to a known good and identical BB...use your battery in it and see what happens

The results of this will indicate if it's your BB or your battery that has the problem.

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Hall of Famer II
sdgardne
Posts: 47,228
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.1.3247), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Red flashing light and nothing else

And now I notice you have two threads on the same topic going on...please pick one and work only there:

http://supportforums.blackberry.com/t5/BlackBerry-Curve/app-error-200/m-p/2204879#M191907


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.